In this highly technical, fast-paced, and rewarding position, you'll collaborate with multidisciplinary team members to provide the very best care for patients. The Collector I will initiate an action necessary to collect delinquent accounts, process all garnishments and liens against customer accounts. Accountable for initiating, pursuing and ensuring the prompt collection of accounts.
Your Job Requirements:
High school Diploma or Equivalent required
3-5 years Customer Service experience in a Medical background either Hospital or Physician practice.
Customer service and previous experience in hospital, physician billing, or insurance processing is required
Bilingual English/Spanish preferred
Experience in De-escalating upset customers/patients
Ability to type 30 WPM
Basic understanding of computers and Microsoft office
Your Job Responsibilities:
Receives inbound calls from patients, insurance companies, and third parties regarding hospital account services. This includes but is not limited to managing calls to take individual payments, payment plans, disputing patient balance, financial assistance, explaining MHS appeal process, updating and verifying insurance and address information.
Handle outbound calls as necessary to follow up with a patient or for other payment inquiries.
Build relationships to promote a collaborative environment
Be accountable for your performance
Always look for ways to improve the patient experience
Take initiative for your professional growth
Be engaged and eager to build a winning team
Methodist Health System