The Collections/Credit Specialist will be responsible for assisting the Collections team with all assigned districts. The Collections/Credit Specialist will also be responsible for each account that needs special handling for customer satisfaction, which may include account research and customer requests. He or she must be a team player who is able to work any shift between 7:00 am to 8:00 pm.
Responsibilities and Duties
Work independently with daily tasks, and be able to set priorities
Assist with special requests for both internal and external customers.
Contact customers as needed in an effort to resolve account issues.
Display critical thinking skills with the ability to "think outside the box"
Document activity and maintain follow up on all accounts
Respond to customer AR calls with regards to account inquiries
Must have knowledge of collections and ability to work in a fast paced environment.
Provide documentation to customers requesting invoices, statements, etc.
Must be proficient in Microsoft Office (Work, Excel, etc.)
Have a working knowledge of FDCPA and GLB Privacy Act.
Knowledge of billing procedures and collection techniques (including skip tracing)
Must be comfortable working with set goals and KPIs
Must have excellent communication skills
Must display excellent problem solving skills
Ability to produce results in a fast paced and challenging environment
Additional InformationWe are Proudly an Equal Opportunity Employer!EOE AA M/F/Vet/Disability Link to Federal employment poster:http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf Pay Transparency Nondiscrimination Provisionhttps://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf