Collections Tax Specialist I

Revenue Tax Specialist I (Spanish Speaking)

The Illinois Department of Revenue (IDOR) is seeking to hire a Spanish Speaking Revenue Tax Specialist for the Springfield Collection Enforcement Division. The specialist will receive supervised instruction and on-the-job training in the performance of all phases of the manual and automated collection process, account adjustment and billing, taxpayer registration, and taxpayer information. The specialist will accept and complete assignments of increasing difficult for the purpose of gaining experience and developing skills to collect delinquent tax liabilities and returns, interpret tax laws, assist taxpayers by telephone and in person (in English and Spanish), adjust accounts, register taxpayers, compute penalty and interest, and other routing and recurring functions relative to tax collecting and processing work assignments. If you're ready to take on this challenge, you owe it to yourself to grow your career with the Illinois Department of Revenue Collections team!

The benefits of working at Department of Revenue include a 37 ½ hour work week, a generous salary and benefits package (paid time off for vacation, sick, or personal leave, thirteen holidays) pension and other retirement benefits, tuition reimbursement, and insurance eligibility on day one (medical, dental, vision, and life).

The Illinois Department of Revenue (IDOR) administers Illinois tax laws and collects taxes in a fair, consistent, and efficient manner to provide accurate, timely, and reliable funding and information to state and local constituents. By using best practices, IDOR strives to continuously innovate and increase accuracy, efficiency, and productivity in all areas of operations and tax administration, thereby earning respect, delivering value, and being a trusted source of information.

IDOR is a professional-minded governmental entity that values its employees and invests in their success through training and engagement. IDOR values diversity, both culturally and professionally, and believes it can foster a more productive work environment best suited for serving the citizens and taxpayers of Illinois.

Please Note: The anticipated start date for this position is 6/3/2024.

Agency : Department of Revenue

Closing Date/Time: 04/02/2024 11:59pm

Salary: $4,110-$5,761

Job Type: Salaried

County: Sangamon

Number of Vacancies: 1

Plan/BU: RC062

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

Posting Identification Number 35866

Essential Functions

• Under general supervision, confers by telephone, correspondence and/or in person, in English and/or Spanish, with taxpayers and/or their representatives to make demand for payment or filing of missing returns and/or debt.

• Receives, reviews and analyzes routine in-state and out-of-state accounts assigned by the tax system, referred from other enforcement programs or other state agencies, involving the various taxes administered by the Illinois Department of Revenue (IDOR), to determine the most appropriate collection action to secure delinquent tax returns, taxpayer compliance and taxpayer debt in a cost-efficient manner, e.g., bank levy, wage levy, license revocations, etc.

• Utilizes GenTax, or other PC systems, to access delinquent taxpayer cases while conferring by telephone, correspondence, and/or in person.

• Prepares and prints remittance processing documents, when appropriate, and directs the liability to the proper account period.

• Recommends various courses of action; in English and/or Spanish, to taxpayers, higher level staff, and managers in order to resolve collection cases.

• Serves as a member of a project team, performing a segment of studies during the development and testing of new procedures and/or automated systems.

• Confers with supervisor relative to new or revisions in tax laws and other regulatory material.

• Compiles and prepares a variety of weekly, monthly and special management reports of work processed and pending.

• As part of an on-the-job learning process, assists in processing the more difficult/complex tax account cases.

• Performs other duties as required or assignment which are reasonable within the scope of duties numerated above.

Minimum Qualifications

• Requires successful completion of the Revenue Tax Specialist Trainee program, which entails 12 months of agency training, and either: knowledge, skill and mental development equivalent to the completion of four years of college; OR four years of work experience providing tax related support functions within a program area at the Illinois Department of Revenue.

• Requires the ability to speak and write Spanish at a colloquial skill level in carrying out position duties in conjunction with non-English speaking individuals.

Conditions of Employment

• Requires the ability to successfully complete a tax compliance and fingerprint-based background check.

• This position is considered medium work as defined by the U.S. Department of Labor (20 CFR 404.1567(c)). Medium work involves lifting no more than 50 pounds at a time with frequent lifting or carrying of objects weighing up to 25 pounds.

• The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.

Please Note: The anticipated start date for this position is 6/3/2024.

Work Hours: 8:00am-4:30pm, Monday-Friday

Work Location: IL Department of Revenue

Collections/Springfield Collection Enforcement/ACD Phone Unit

101 W Jefferson St, Springfield, Illinois, 62702

Agency Contact:

REV.PostingQuestions@Illinois.gov

Illinois Department of Revenue - Human Resources

Willard Ice Building, 101 W Jefferson St, WIB Mail Code 5-110, Springfield, IL 62702

PHONE- 217-782-7064

Posting Group: Legal, Audit & Compliance

This position DOES NOT contain "Specialized Skills" (as that term is used in CBAs).

APPLICATION INSTRUCTIONS

Use the "Apply" button at the top right or bottom right of this posting to begin the application process.

If you are not already signed in, you will be prompted to do so.

State employees should sign in to the career portal for State of Illinois employees - a link is available at the top left of the Illinois.jobs2web.com homepage in the blue ribbon.

Non-State employees should log in on the using the "View Profile" link in the top right of the Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.

If you have questions about how to apply, please see the following resources:

State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid

Non-State employees: on Illinois.jobs2web.com - click "Application Procedures" in the footer of every page of the website.

We Recommend a copy of your resume be included with the application.

The main form of communication will be through email. Please check your "junk mail", "spam", or "other" folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

• donotreply@SIL-P1.ns2cloud.com
• systems@SIL-P1.ns2cloud.com

Tracking #35922

Nearest Major Market: Springfield