Collections Support Specialist

Take a leap and join our team!

Gesa Credit Union is currently searching for entry level candidates for a Collection Support Specialist. This position requires no prior experience but Collections or Finance experience is a plus. If you take the leap with Gesa you will enjoy a Monday- Friday 8:00am-5:00pm or 9:00am-6:00pm schedule.

At Gesa, we believe in the power of our people. Coming from all walks of life, our team members' individual stories and unique experiences are our most valuable asset. But it's how we come together, igniting our collective compassion and commitment to empowering our communities, that makes us succeed. Because we know we go further when we go together.

Here you can join a team who is passionate about serving others, has a desire to do good, and shares a deep love of people. You can engage in meaningful work that impacts your community. You can challenge yourself and grow in your career. And, you can rest assured that your wellbeing and prosperity are our priority.

Get to know us: About

• Gesa Credit Union

Role Summary:

Reporting to the Collection Support and Collateral Protection Insurance (CPI) Manager, the Collection Support Specialist is responsible for repossessions up to and including coordinating and liquidating all repossessions, sold vehicles, charge offs, lender insurance claims, skip claims, and other tasks as assigned.

What You Will Be Doing:

• Repossessions and Sold Units: Responsible for processing all paperwork associated with any repossessions. This process commences after the 10-day redemption period has expired, notate updates in a timely manner, flag accounts, pull values, order title and prepare title work for sale, pay repossession expense and assisting with the process of billing. Move repossessions to auction or dealer lot upon approval from management. When a repossessed vehicle is sold, apply sale proceeds and send notice of Sale of Security Letter. Responsible for the upkeep, preparing and distribution of monthly reports as requested by management, to include, but not limited to the remarketing report.

• Process all cancellations of warranties, GAP insurance and other dealer related backend products. If the repossession takes place within 90 days, advise Collection Support and CPI Manager, who will request dealer reserve charge back with Indirect Management.

• Charge Off and Recoveries: Assisting the Recovery Specialist with charge offs and completing all related transactions and notation on every individual account working directly with Collections Management. Under the direction of AVP and Manager of Collections, prepare month end reports for Executives, staff and Board.

• Insurance Claims: Under the direction of the Collection Support and CPI Manager, responsible for assisting with processing all vital paperwork associated with Skip Claims, Premium Deficiency Claims, Repo Damage Claims and Repo Expense Claims, also LendPro claims filing and processing.

• Research account issues as necessary and demonstrate effective problem-solving skills.

• Must understand and perform Bank Secrecy Act (BSA) functions as applicable to job responsibilities.

• Attend credit union training sessions, conferences, or seminars as approved by supervisor.

• Maintain awareness and adhere to all policies and regulations established by the credit union.

• Processes mail payments and ECM exception payments.

• Prepares files to be assigned to 3rd party collection agencies/attorney and monitors accounts.

• Maintains a high level of confidentiality within the accounts control function and administrative offices relative to any information received directly or indirectly at all times.

• Maintains effective oral and written communication with all credit union members, vendors, and staff to ensure coordination and exchange of information for accomplishing credit union goals and objectives.

• Works independently and as a team member while making recommendations and using sound judgment.

• Attends work-related courses and seminars and pursues a program of self-development.

• Contributes to effective department and credit union operations by performing other related duties as assigned. Reviews and improves work methods and standard to increase efficiency.

• Advise management of any documentation issues including missing documentation, and/or need for follow up.

About You:

• Ability to coordinate, prioritize and respond simultaneously to multiple tasks and requests.

• Ability to promote a team environment and participate in a cohesive team environment.

• Ability to optimally communicate ideas and information, both orally and in writing.

• Ability to expertly interact with members and coworkers at all times.

Qualifications

What You Will Need:

• Basic knowledge of Collections practices and the law as it applies to the collection of delinquent accounts and bankruptcies.

• General office skills including typing, filing, and professional telephone skills.

• PC skills including the following software applications: word processing (Word) and spreadsheets (Excel).

• Ability to prioritize assignments and handle several tasks at one time.

• Ability to complete assignments with a high level of accuracy and attention to detail.

• Ability to maintain confidentiality.

• Ability to work independently with minimum supervision and be a great teammate.

• Ability to maintain a positive and professional image through effective verbal and written communication, and dress.

• Ability to assist members, vendors, and staff effectively.

• Ability to handle oneself in stressful situations.

Our Team Member Value Proposition:

In exchange for bringing your talent to Gesa, here are a just a few of the benefits and perks we offer:

• Competitive Pay

• Medical, Dental, Vision, and Life Insurance

• 20 days/year accrual of Paid Time Off

• Plus 10 Paid Holidays!

• 401(k) Match

• Incentive Program

• Tuition Assistance and Student Loan Repayment

• Commuter Benefits

• Paid Time Off to Volunteer in the Community

• Product discounts

• Engaging Work Environment

• Rewards and Recognition Programs

Salary Range:

$19.63 - $29.45

Get wise to what's possible with a career at Gesa. Join us!

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact the HR Department at (509) 378-3100 or hrmail@gesa.com to request an accommodation.

Gesa Credit Union reserves the right to revise or change the job description as the need arises. This job description is not all inclusive of total job responsibilities nor does it constitute a written or implied contract of employment.

Selected candidate(s) must be able to pass a pre-employment credit/background check.

Gesa Credit Union is an Equal Opportunity Employer and strong advocate of workforce diversity. Race/Color/Gender/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Veteran.

Equal Employment Opportunity (gesa.com)