Collections Supervisor

This position is a repost. Individuals who applied to the original posting, 240005M3/24-06-084, do not need to reapply in order to be considered.

About Us:

The Ohio Attorney General's Office has played a vital role in shaping Ohio's past and present and the work it does today helps chart the state's future. The office consists of nearly 30 distinct sections that advocate for consumers and victims of crime, assist the criminal justice community, provide legal counsel for state offices and agencies, and enforce certain state laws. In these and other capacities, staff members interact with tens of thousands of Ohioans each year.

What you'll do:

The Ohio Attorney General's Office is currently seeking candidates with a passion for public service to fill a Collections Supervisor position in our Collections Enforcement Section. This position will work a hybrid in-person/remote schedule. There may be changes to this schedule based on training and operational needs. The headquarter location is 30 E Broad St. Columbus, OH. The successful candidate will perform the following supervisory duties while fostering a team environment, which include, but are not limited to:

• Supervises and trains assigned staff.

• Conducts staff meetings.

• Performs monthly phone monitoring and reviews.

• Assists team members with difficult callers and/or accounts.

• Monitors team workflow and assists in work distribution.

• Establishes work procedures and employee performance goals.

• Evaluates record keeping policies and procedures and makes recommendations for improvements.

• Prepares records and reports.

• Works with Information Technology Services (ITS) to troubleshoot issues with business tools.

• Handles sensitive contact with the public.

• Handles varied public relations duties.

• Performs other duties as assigned.

What's in it for you:

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

Medical Coverage

• Quality, affordable, and competitive medical benefits are offered through the available Ohio Med plans.

Dental, Vision and Basic Life Insurance

• Dental, vision, and basic life insurance premiums are free after completed eligibility period. Length of eligibility period is dependent on union representation.

Time Away From Work and Work/Life Balance

• Paid time off, including vacation, personal, and sick leave

• 11 paid holidays per year

• Childbirth/Adoption leave

Employee Development Funds

• The State of Ohio offers a variety of educational and professional development funding that varies based on whether you are a union-exempt employee or a union-represented employee.

Ohio Public Employees Retirement System

• OPERS is the retirement system for State of Ohio employees. The employee contributes 10% of their salary towards their retirement. The employer contributes an amount equal to 14% of the employee's salary. Visit the OPERS website for more information.

Deferred Compensation

• The Ohio Deferred Compensation program is a 457(b) voluntary retirement savings plan. Visit the Ohio Deferred Compensation website for more information.

Completion of Associate's degree in Business, Accounting, or related area or equivalent work experience; previous supervisory or Team Lead experience; proficient with Microsoft applications (e.g., Excel, Word and PowerPoint).

Preferred Qualifications:

Previous experience in a call center environment; previous experience with reporting; and previous experience in a collections or legal environment.

Job skills: Attention to detail, customer focus, leading others, written communication, verbal communication