Pediatric Services Of America, Inc. Chandler , AZ 85286
Job Title: Collections Supervisor
Employee Type: Administrative Support
The Collections Supervisor is responsible for ensuring the effective and efficient management of Aveanna Collections department. This individual supervises the activities of the Collections Specialist.
Essential Job Functions
Manage and resolve escalated payer issues as needed
Supervise, train, coach and develop Collections team; hold weekly account review meetings with each team member
Conduct QA on Collections tasks
Work with team to resolve denial issues, non-payment of invoices, and portfolios
Perform month end reconciliation; assisting other departments as needed
Support the Aveanna mission and culture by demonstrating our core values; compassion, team integrity, accountability, trust, innovation compliance and fun.
Adhere to the Aveanna Compliance Program, including following all regulatory, Aveanna and accrediting agency policy requirements.
Maintain the skills and qualifications necessary to provide or support quality care, including attendance at company-wide educational programs.
Responsible for submitting accurate time and attendance records and following proper procedures for reporting and making corrections to attendance records.
Responsible for harmonious interactions with coworkers and customers, including patients, medical office staff, vendors and the general public.
Upon employment, all employees are required to fully comply with Company's policies and procedures.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees in this position.
Associates degree in healthcare or related field; Bachelors preferred
3-5 years' experience in related field; healthcare, medical office, customer service preferred
1-3 years' experience leading a team
Proficient in Microsoft suite of products including Outlook, Word and Excel
Strong math and accounting skills; critical thinking and problem solving skills required
Must possess a strong sense of urgency and attention to detail
Excellent communication skills both written and verbal; strong presentation and interpersonal skills
Proven ability to manage in a high call volume environment with accuracy and efficiency
Proven ability to work independently at times and within a team
Demonstrated ability to prioritize multiple tasks to meet deadlines
Demonstrated ability to interact in a collaborative manner with other departments and teams
Must be able to speak, write, read and understand English
Occasional lifting, carrying, pushing and pulling of 25 pounds
Walking, standing, bending, kneeling, reaching, twisting
Must have visual and hearing acuity
Performs duties in an office environment during agency operating hours
Must be able to function in a wide variety of environments which may involve exposure to allergens and other various conditions
Requisition ID: R0009285