Collections Strategy (Risk Policy Officer)-Hybrid

This position is within the Cards Collections and Recovery Risk team. As part of this team, the successful candidate will be responsible for using sophisticated analytical techniques to develop contact strategies, optimize customer treatments, and assess operational performance across Branded Cards and Retail Services portfolios. The role is accountable for supporting strategy design and execution that meets portfolio risk appetite goals and the creation of MIS that monitors a full spectrum of processes. The individual will work closely with the Collections Operations team, Technology, Legal, Compliance, and Cards Risk Management leaders to ensure alignment between strategy and operations areas.

This position requires managing collections projects from conception to rollout.

Responsibilities:

• Optimizing existing early and late-stage collections strategies and developing/testing new strategies and efficiencies for collections

• Leveraging models or other statistical methodologies to classify accounts for optimal risk-based treatment efficiency.

• Segmenting accounts to design champion/challenger collection strategies.

• Performing hypothesis testing to determine impacts from new treatments.

• Developing programming solutions such as by using SAS and other programming and data querying tools to drive answers to analytic challenges and information for management decisions, observations and tracking.

• Conducting analysis using statistics to conclude significant differences between test and control populations.

• Representing Risk Management on inter-departmental process teams.

• Participating in creating system requirements for new strategies and representing Risk Management throughout the development life cycle of a new strategy or policy.

• Collecting and interpreting data for ad hoc projects.

• Making recommendations and communicating the results to senior management.

• Evaluating effectiveness of current collections policies and strategies.

• Making contributions in the development of analytical tools used in the assessment of collections risk strategy and policy.

• Maintaining close relationships with key stakeholders in the development and implementation of new collection strategies.

• Appropriately assessing risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• Minimum 6-10 years of related analytic experience using quantitative analysis, preferably in a risk context is required; Credit Cards related experience is preferred

• Minimum 5+ years of experience in statistical analysis with working knowledge of at least one of the following statistical software packages: SAS (preferred), SQL

• Experience with programming in a UNIX environment is preferred

• Demonstrated ability to synthesize, prioritize and drive results with a high sense of urgency

• Ability to independently develop robust statistical strategies and/or segmentations

• Establish solid cross-functional partnerships and networks to contribute and execute cross-functional and business initiatives.

• Outstanding communication and presentation skills, excellent interpersonal skills, thought leadership and should be comfortable working with ambiguity.

• The successful candidate will have demonstrable analytic and project management skills

Education:

• Bachelors level degree in Business, Statistics, Mathematics, or Engineering. Master's degree preferred

Job Family Group:

Risk Management

Job Family:

Risk Policy

Time Type:

Full time

Primary Location:

Schaumburg Illinois United States

Primary Location Full Time Salary Range:

$125,760.00 - $188,640.00

In addition to salary, Citi's offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Anticipated Posting Close Date:

May 29, 2024

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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