Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Collections Sr Supervisor

Expired Job

Citigroup Inc. Jacksonville , FL 32277

Posted 3 months ago

Collections Sr Supervisor

  • Directly lead a team of 20-25 associates to achieve individual and team performance goals.

  • Analyze daily performance indicators (i.e. availability) and communicate with employees, encouraging awareness and performance

  • Manage various performance and productivity objectives through the use of call management system, scheduling software, payroll, adherence and other systems

  • Provide leadership, guidance and feedback on individual performance using side-by-side coaching, call monitoring and customer

  • Create and foster a trusting and engaging work environment with a focus on employee retention

  • Ensure a culture of accountability, integrity and respect

  • Participate in various group projects and continuous quality improvement activities

  • Participate in recruitment activities as needed

About Citi

Citi, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients.

Citi's Mission and Value Proposition explains what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients' and the public's trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities.

Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop to are widely available to all.

Education and Experience:

  • Direct line management experience in a call center or production environment preferred

  • Bachelor's Degree or equivalent experience

  • Familiarity and understanding of financial industry preferred

Management Skills:

  • Proven ability to make sound business decisions

  • Strong performance management abilities

  • Solid leadership skills and ability to direct and motivate staff with integrity and ethics

  • Interpersonal skills and ability to work well in a team environment collaborating across diverse groups

  • Experience in creating and implementing processes that result in improved business performance

  • Ability to present a compelling case for ideas and initiatives through listening and articulating a convincing point of view

  • Superior execution skills with a focus on clear, realistic action steps and timelines

Technical Skills:

  • Strong analytical and problem-solving skills

  • Effective planning and organizational skills

  • Solid PC skills (Microsoft Office)

  • Project management experience preferred


  • Strong verbal and written communication skills

  • Continuous pattern of professional development and learning

  • Ability to work effectively in the face of ambiguity, shifting priorities and multiple deadlines

  • Experience in interviewing preferred

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Collections Product Strategy Mgr

TD Bank Group

Posted Yesterday

VIEW JOBS 9/18/2018 12:00:00 AM 2018-12-17T00:00 Company Overview About TD Bank, America's Most Convenient Bank® TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit Find TD Bank on Facebook at and on Twitter at TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit Department Overview The Collections Product Strategy Manager is accountable for the delinquency, loss performance and corresponding costs associated with designated products. The Collections Product Strategy Manager is actively involved with various aspects from product conception through end of life. The manager also participates in product development meetings and capacity planning and monitors and analyzes industry trends and annual loss planning. Develops forecasting models to forecast delinquencies, losses and costs and implements strategies that maximize the utilization of resources and mitigate losses for the portfolio; analyzing current business processes and procedures to identify opportunities for increasing operational efficiency. Serves as the product subject matter expert. Further responsibilities include the proactive management of pertinent relationships inclusive of the line of business, Credit Risk, etc. Job Description * Develops and monitors implementation of and reports on collection strategy results via key performance indicators. * Utilizes champion/challenger testing methodology to continually improve delinquency and loss performance. * Ensures clear understanding of risk appetite and problem loan management policy and confirms that collection & recovery processes are designed to deliver upon those requirements. * Works with various teams on strategic planning and implementation, including working to develop organizational long-term and short-term goals, developing objectives and monitoring outcomes related to delinquency, losses and default management costs. * Fosters strong relationships between the Collections & Recovery Department, Credit Risk, line of business counterparts, and customers by identifying and incorporating their needs into processes and by facilitating a continuous performance-based feedback loop. * Acts as subject matter expert; understands and is able to effectively communicate the end-to-end collection and recovery processes. * Partners with operational leaders to define, design, and support process improvement initiatives across multifunctional areas ensuring alignment with the overall organizational strategy * Identifies points of process risk or potential failure and makes recommendations for improved controls. * Gathers, prioritizes and explains requirements to ensure alignment of internal and external customer expectations and workflow to deliver a Wow! Experience. * Assists in tracking and reporting product performance throughout its lifecycle. * Contributes to analysis that drives product profitability such as pricing, over-limit and overdraft criteria, line closure rules, etc. * Develops and maintains reports, dashboards and presentations for the detailed analysis/communication of delinquency, losses and Collection & Recovery production results. * Conduct s simple to complex analysis to assess the impact of internal and external changes (process, macroeconomic etc.) on the portfolio. * Works closely with the internal modeling and scorecard building team to implement scores and other attributes that have been validated by them. * Contributes to the development of forecasting models for short-term and long-term delinquency and losses. * Drives better decisioning and automation by building new tools and improving the integrity, efficiency and usage of existing tools in a prioritized manner. * Enhances and optimizes product-based MIS, rationalizes current reporting and sunset, improves or replaces as necessary. * Leads/contributes to the successful completion of strategic projects by creating key milestones, tasks, assigning drivers responsible for implementation, and by measuring results against established goals. * Ensures timely execution of all required operational compliance or audit activities associated with designated processes. Develops and executes remediation plans to close any identified findings. * Participates in bank conversions as they pertain to areas of responsibility. This may include, but is not limited to, assisting in the development of the project plan, ensuring tasks are completed within established guidelines and assisting in the migration of all functions * Ensures effective compliance with all job-relevant State and Federal regulations, including, but not limited to Employee policies, procedures, CRA EEO/ AA, as well as all job relevant Risk Management and Corporate standards Requirements * Bachelor Degree or equivalent experience * Skilled in research, analysis, problem solving, metrics and reporting * Ability to identify process gaps and weaknesses * Strong interpersonal and influence skills * Ability to prepare and present findings and recommendations in a methodical manner * Skilled in time management and driving tasks to completion * Effective working knowledge of Microsoft POWERPOINT, EXCEL and ACCESS * Prefers Intermediate/Advanced level of SAS, SQL or Oracle programming experience; * Intermediate/Advanced level of experience with business intelligence software such as Business Objects, Micro Strategy, etc.; * Deep knowledge of loss and delinquency forecasting methods and model development; * Experience with risk segmentation tools such as Triad, Probe etc.; * 2-5 years' experience with data analysis; * Large call center operations background, including experience with sophisticated call center technology; * Quality program training such as Six Sigma, TQM, ISO 9000, etc. Must be eligible for employment under regulatory standards applicable to the position. Inclusiveness At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach her/his potential. If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process. EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity. TD Bank Group Jacksonville FL

Collections Sr Supervisor

Expired Job

Citigroup Inc.