Collections Specialist

Piper Companies is seeking a Collections Specialist to join a premier credit union based in San Antonio, TX. The Collections Specialist will monitor accounts payable statements to identify debts owed to their company. This position will be onsite!

Responsibilities of the Collections Specialist include:

• Monitor the accounts receivable and identify overdue accounts.
• Contact customers with overdue accounts and attempt to either collect the overdue amount or negotiate a payment plan to collect it in installments.
• Use credit bureau data, post office information, internet searches and other tools to try to locate customers who have moved or changed phone numbers.
• Maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer.
• Resolve customer issues and complaints concerning billing.
• Submit regular reports on the status of unpaid accounts and any repayment progress.

Qualifications for the Collections Specialist include:

• Experience working in Consumer Banking
• Strong knowledge of insurance and collateral-related processes and procedures.
• Familiarity with Sales Force, Hogan, TMS, and other relevant platforms.
• Excellent communication and problem-solving skills.

Compensation for the Collections Specialist includes:

• Salary:$30/hr - $35/hr
• Comprehensive Benefits: Medical, Dental, Vision, 401K, PTO, Sick Leave as required by law, and Holidays

This job opens for applications on 1/14/24. Applications for this job will be accepted for at least 30 days from the posting date

Keywords: #LI-RL1 #LI-ONSITE

Insurance Administrator, Collateral Processing, Vendor Management, Title Management, Insurance Operations, Collateral Software, Sales Force, Hogan, TMS, Vehicle Titling, Process Improvement, Communication Skills, Problem-Solving, Insurance Administration, Operations Coordinator, Insurance Compliance