Collections Specialist

Wingate is one of the fastest-growing independent universities in the state, serving more than 3,400 students on two campuses. At Wingate, we are committed to an inclusive and welcoming environment for working, learning, and living. As an equal employment opportunity employer, we respect each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. Wingate's main campus is located on 500+ acres of beautiful landscape and is only 25 minutes from the Charlotte metropolitan area. Learn more at www.wingate.edu.

Position Summary: The Collections Specialist supports the Business Office with maintaining a program that reduces student account write-off cost by initiating collection efforts through various communication methods.

Duties/Responsibilities:

• Responsible for all collections efforts of past due tuition accounts to include phone calls, letters, emails and other communication efforts.

• Contact students and communicate the need for payment and/or consequence of non-payment.

• Use information from other departments, post office, internet searches and other tools to try to locate students who have moved or changed phone numbers.

• Work with students to negotiate payment arrangements, make decisions to deviate from the expected payment terms (if applicable), document payment arrangements and follow up on agreed plans.

• Send timely communications about past due accounts.

• Maintain records of contacts and attempted contacts with delinquent students as well as record of any payments collected.

• Track, monitor and update management on the collection efforts.

• Recommend strategies and tactics for the reduction of past due balances and the processing of bad debt write offs.

• Manage special projects as assigned by the Student Account Manager

• Regular, predictable attendance on campus

• Alignment with University mission, vision, and strategic roadmap

• Other job duties/responsibilities may be assigned

Required Skills/Abilities:

• Strong verbal/written communication skills.

• Excellent customer service experience skills.

• Demonstrated organizational, prioritization and time management skills.

• Strong attention to detail, the ability to handle multiple priorities, and meet deadlines.

• Must be flexible, show effective judgement, discretion and have the ability to handle confidential financial matters.

Education and Experience:

• High School diploma required

• Minimum of 2 years Collection's experience required;

• Prior higher education experience preferred

• Experience with Microsoft Office and the ability to utilize multiple systems required

• Experience with PowerCampus, Transact, Workday preferred

Physical Requirements:

• Ability to sit or stand for long periods of time.

Benefits:

• Comprehensive medical, vision, dental, and disability coverage

• Retirement

• Company contributions to your health savings account for those enrolled in a high deductible plan

• Company paid life insurance

• Paid vacation and sick leave

• Paid Holiday's

• Paid parental leave

• Professional development opportunities

• Employee and dependent tuition benefits

How to apply:

Please submit a letter of interest, resume, and contact information for 3 references to Human Resources at Recruitment (adp.com). In the letter of interest, please address the opportunities this role has to support Wingate University's dedication to diversity, equity and inclusion.