Collections Specialist

At WillScot Mobile Mini (NASDAQ WSC), our 4000+ people are at the heart of everything we do. In addition to providing industry-leading pay and benefits, we provide opportunities for development and upward mobility, while investing in the communities we serve. We are the undisputed leader in providing innovative flexible workspace and portable storage solutions, serving an incredible range of customers across all industries from 240+ locations across the United States, Canada, and Mexico.

Our values are our foundation. We constantly strive to diversify our teams to ensure we have the best and brightest talent. We're deeply committed to creating an inclusive and equitable workplace where each person can contribute while being their authentic self. For more about WillScot Mobile Mini and who we are, click here. Build your future with us!

ABOUT THE JOB:

Are you a proactive problem-solver with a passion for customer service? We seek a Collections Specialist to join our team in a dynamic role combining excellent customer service with assertive receivables management. As a Collections Specialist, you will be the key point of contact for our customers, ensuring their issues are resolved promptly and efficiently while actively working to reduce delinquent receivables. Your ability to communicate effectively, handle sensitive situations with empathy, and maintain a positive attitude will be crucial to your success in this role. Join us and make a significant impact on our financial health while helping our customers maintain their financial commitments.

This role has openings in our Baltimore, MD and Phoenix, AZ offices

WHAT YOU'LL BE DOING:

• Place calls to and receive calls from past-due account holders according to established calling guidelines to discuss payment of past-due invoices

• Utilize company collection workflow software and ensure clear and concise documentation of all customer correspondence

• Manage a portfolio of accounts ranging from 250 to 1,000 accounts, from small customers to large corporations

• Generate and respond to written correspondence (letters, e-mails, calls, etc.) in a timely, professional, and compliant manner, redirecting when necessary

• Maintain accurate documentation reflective of the conversation and subsequent resolution reached with our customers

• Manage collection objectives and KPIs using a high degree of professionalism and persuasiveness

• Make recommendations for the next steps when accounts become un-performing or unresponsive

• Complete skip tracing when contact with the customer ceases

• Work effectively with a salesperson, branch personnel, and other team members in resolving account

• Resolve unapplied cash by working with the customer to obtain correct remit info, informing the customer when to send for subsequent payments

• This is a team-based role and may assist in supporting other aspects; helping drive our company's strategies and promote our Mission, Vision, and Values.

EDUCATION AND QUALIFICATIONS:

• 3+ years of collections experience, preferably in a business-to-business environment

• Proficiency in Microsoft Office environment, including Word and Excel.

• Excellent verbal and written communication skills

• High degree of professionalism

• Strong attention to detail

• Keen listening skills and ability to persuade others

• Ambitious, goal-orientated and self-motivated

Disclaimer: This posting describes the general nature and level of work performed and does not represent an exhaustive list of responsibilities, duties, or skills required. Collaboration and teamwork drive our success. Team members may be required to perform duties outside normal responsibilities from time to time as needed.

WillScot Mobile Mini provides equal employment opportunities to employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

WillScot Mobile Mini embraces diversity and is committed to equal opportunity in all aspects of employment, including recruiting, hiring, promotion, termination, leaves of absence, compensation, and training. We are focused on building teams that include a variety of backgrounds, lived experiences, and skills. The more inclusive we are, the stronger we will be!