Collections Specialist

Waterlogic USA Grapevine , TX 76099

Posted 2 months ago

COMPANY OVERVIEW: Waterlogic Americas is a global designer, manufacturer, distributor and service provider of drinking water systems, offering a cost-effective, environmentally friendly alternative to traditional bottled water, utilizing the most advanced water purification technology available. Founded in 1992, Waterlogic is the leading bottleless water cooler service provider in the nation with over 40 sales and service locations throughout North America.POSITION SUMMARY: Monitor accounts and contact customers to discuss overdue payments, release accounts and service holds. Take actions to encourage timely payments and resolve/escalate customer issues as needed.

RESPONSIBILITIES:

  • Responsible for monitoring, managing and maintaining assigned accounts
  • Accountable for reducing delinquency of assigned accounts
  • Establish and maintain strong customer relationships, internal and external
  • Make collection calls and send correspondence in a fast paced, goal-oriented collections department
  • Initiate repossession proceedings or disconnect service
  • Provide excellent customer service regarding collection issues, process payments, request customer refunds, request and review account adjustments, resolve client discrepancies and short payments
  • Perform other assigned tasks and duties necessary to support the Collections Team

QUALIFICATIONS:

  • 1-3 years of collection and/or customer service experience
  • Comfortable working with assigned metrics
  • Strong attention to detail, goal oriented, problem-solving skills
  • Excellent written and verbal communication abilities
  • Ability to adapt to a changing environment
  • Self-disciplined and capable of identifying and completing critical tasks independently and with a sense of urgency

WE OFFER:

  • Competitive salary plus bonus opportunities
  • Medical, vision, and dental insurance
  • Short- and long-term, supplemental, and company-paid life insurance
  • 401(k) retirement savings plan
  • Tuition reimbursement
  • Employee discounts on products and services

Waterlogic Americas is an equal employment opportunity employer. Waterlogic Americas does not discriminate against any applicant or employee based on race, color, religion, national origin, gender, age, sexual orientation, gender identity or expression, marital status, mental or physical disability, and genetic information, or any other basis protected by applicable law. Waterlogic Americas also prohibits harassment of applicants or employees based on any of these protected categories.

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Collections Specialist

Waterlogic USA