Venture Logistics Indianapolis , IN 46218
Posted 3 weeks ago
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Job Type
Full-time
Description
POSITION SUMMARY
The Collections Specialist is responsible for the business to business billing-related tasks such as reviewing paperwork, processing invoices, and reviewing lists of unbilled loads to ensure consistent and accurate billing. Receive and make inbound and outbound calls to collect outstanding receivables. Service customer by answering general inquiries, invoice questions and addressing customer concerns. Create a positive, respectful, friendly environment among peers, superiors and customers.
ESSENTIAL JOB FUNCTIONS FOR THIS POSITION:
Locate and notify customers of delinquent accounts by email or telephone to solicit payment.
Locate and monitor overdue accounts, using computers and a variety of automated systems.
Confer with customers by telephone to determine reasons for overdue payments and to review the terms of service, or credit contracts.
Reconcile discrepancies on assigned accounts.
Advise customers of necessary actions and strategies for debt repayment.
Responsible for properly having updated notes on all accounts once customer has been contacted regarding their account balance.
Responsible for sending customers their monthly Accounts Receivable Statements
Escalate collection issues timely to management.
Persuade customers to pay amounts due within payment terms.
Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
Perform various administrative functions for assigned accounts, such as recording address changes and updating the records of customers.
Work with appropriate personnel/departments to resolve any internal issues that is preventing a customer from paying their invoices within payment terms.
Regular and predictable attendance.
Requirements
REQUIRED EDUCATION / EXPERIENCE
High School Diploma
Previous B2B or commercial collections experience
Collections 2 years
PREFERRED EDUCATION / EXPERIENCE
REQUIRED SKILLS (TECHNICAL, CLERICAL, LANGUAGE, ETC.)
Oral Expression- The ability to communicate information professionally in speaking so others will understand.
Effective written communication skills needed for sending professional emails to a variety of audiences.
Active Listening
Mathematical Reasoning- The ability to choose the right mathematical methods or formulas to solve a problem.
Social Perceptiveness
PHYSICAL DEMANDS
OTHER INFORMATION
The essential job functions and major job functions are not intended to be an all-inclusive list of the job functions that an individual will be required or expected to perform.
Position Descriptions may be changed or revised by the Company from time to time at its sole discretion.
Benefits
Competitive Pay
Opportunity for career advancement
Generous Vacation / Paid Time Off
Paid Holidays
401K with company match from day 1
Medical, Dental, Vision
Basic and Supplemental Life Insurance
This Position Description is not intended to guarantee, and does not guarantee, ongoing employment or employment for a definite term, either in this position or with the Company. Absent an enforceable written contract to the contrary, and to the fullest extent allowed by federal, state and local law, an employee's employment relationship with the Company is at-will.
Venture Logistics