Collections Specialist

Collections Specialist

Please note: This is an IN-PERSON position, Full Time/Hourly Mon-Friday 7a-4pm in our awesome Addison, IL office.

The Collections Specialist works closely with a portfolio of our valued customers to ensure payments are made within terms and follows up when payments are past due. The ideal candidate would conduct account research/reconciliations, resolving customer billing problems, secure payment on open invoices all while having the ability to build strong relationships with customers. A passion for delighting both internal and external customers is crucial for success in this role.

A Typical Day

• Engage with our valued customers by phone and email to collect on payments owed.

• Make outbound collection calls while keeping and improving customer relations.

• Work closely with team members to create ways to bring in cash and future revenues.

• Perform account reconciliations as needed to ensure accounting records are aligned.

• Maintain strong internal and external customer relations and follow up on any necessary information needed to obtain payment.

• Achieve daily call volume goals and monthly AR percentage goals.

• Identify and negotiate approved payment arrangements on past due balances while maintaining a strong customer relationship.

• Monitor any changes in payment pattern and recommend customer for credit evaluation.

• Review orders on hold for release.

• Other duties as assigned.

To Land This Opportunity

• 2-5 years of experience in a collection, accounts receivable, or customer-facing type of role

• Experience in handling a large volume small dollar portfolio with outbound call goals.

• Must be self-motivated, customer-centric, and highly organized.

• Experience reconciling AR accounts a plus.

• Ability to function effectively both independently and as a member of a team.

• Self-motivated, goal-oriented, with a proven ability to learn quickly and work effectively in a fast-paced work environment.

• Experience with Global Edge or other ERP software a plus.

Perks

• All the traditional benefits like health insurance, 401K match, employee assistance programs, and time away.

• Profit Sharing

• Casual dress code

• Occasional summer cookouts, holiday lunches

• Profit Sharing

About Your Future Team

• We are a team of go-getters and take a lot of pride in driving results.

• Must successfully complete a background and drug screen.

The RES-G Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.