Collections Specialist

Job Ref: 10020610 Location: Adelphi, MD Category:

Finance and Accounting Type: Full time

Collections Specialist

Office of Student Accounts

Full-Time, Regular, Nonexempt, Pay Grade 11

Location: Stateside Hybrid in Adelphi, MD

University of Maryland Global Campus (UMGC) seeks a Collections Specialist. Under general supervision, the Collections Specialist performs tasks related to the collection and final resolution of receivables such as student receivables, loan receivables, and centralized campus receivables.

PRIMARY DUTIES

1.Contacts debtors and communicates need for payment and consequences of non-payment.

2.Discusses account information with responsible parties to effect collection of amounts due to the institution; makes decisions regarding requests for deviations from the expected payment terms.

3.Analyzes accounts to determine accuracy; initiates adjustments to penalty charges when warranted; contacts appropriate department, agency or institution to verify validity of questionable transactions.

4.Provides financial information regarding payment responsibilities and options for payment on accounts. Interprets rules and regulations on loan programs. Investigates and/or processes deferments, cancellations, and defaults.

5.Responds to incoming correspondence.

6.Keys information into the accounts receivable system and is responsible for maintaining audit trails.

7.Gathers information and prepares documentation to refer accounts to the collection agency. Researches addresses and telephone numbers using available collection tools and resources.

8.Represents institution as an expert witness to secure judgements on behalf of the institution.

Note: The intent of this list of primary duties is to provide a representative summary of the major duties and responsibilities of this job.

Incumbents perform other related duties assigned. Specific duties and responsibilities may vary based upon departmental needs.

MINIMUM QUALIFICATIONS

EDUCATION: High School Diploma or GED.

EXPERIENCE: Four years related experience in customer service or financial operations preferably in a higher education environment.

REQUIRED KNOWLEDGE/SKILLS/ABILITIES

General knowledge of collections techniques and the laws pertaining to debt collection. Working knowledge of techniques used in collecting, compiling, and organizing data and information; of office automation software and its application. Ability to apply basic analytical skills; to perform mathematical computations; to make group presentations; to communicate effectively both orally and in writing; to establish and maintain effective working relationships.

All submissions should include a cover letter and resume. UMGC offers competitive compensation and comprehensive benefits for qualifying positions, such as tuition remission, generous leave and healthcare. For detailed benefits information, please visit: https://careers.umgc.edu/benefits.html.

The University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination. UMGC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, ancestry, political affiliation or veteran status in employment, educational programs and activities, and admissions.

University of Maryland Global Campus (UMGC) is committed to helping safeguard the health of its faculty, staff, students, contractors, and guests. Because vaccinations reduce the spread of SARS-CoV-2-the virus that causes COVID-19-all prospective UMGC faculty (full-time and adjunct) and staff are strongly encouraged to be fully vaccinated and current with the recommended boosters.

As always, operations at our military locations in Europe, Asia, and stateside will follow the guidance of the U.S. Department of Defense and local commands, and may require proof of full vaccination, unless an exception is approved as a reasonable accommodation based on disability or religion. If so, a copy of their Approved Exception Letter must be provided before the start of their employment. Failure to provide proof of vaccination or show proof of exception may result in the offer of employment being rescinded.

Workplace Accommodations:

The University of Maryland Global Campus Global Campus (UMGC) is committed to creating and maintaining a welcoming and inclusive working environment for people of all abilities. UMGC is dedicated to the principle that no qualified individual with a disability shall, based on disability, be excluded from participation in or be denied the benefits of the services, programs, or activities of the University, or be subjected to discrimination. For information about UMGC's Reasonable Workplace Accommodation Policy or to request an accommodation, applicants/candidates can contact Employee Accommodations via email at employee-accommodations@umgc.edu.