Collections Specialist

Description

Tyler Technologies is growing, and we are looking to hire a Collection Specialist to join our corporate finance team. This position is responsible for a portfolio of customers which is made up of City, State and Local Government entities. The ideal candidate will have prior high-volume call experience with strong negotiation and customer service skills.

Responsibilities

• Interact professionally with external customers on all collection issues, including making collection calls.

• Work with other members of the collections team to determine and carry out the best method to resolve delinquent accounts.

• Provide statements, invoices and information to internal and external customers as needed to assist in resolving collection issues.

• Create and maintain positive relationships with external customers and internal partners to assist in timely payments and customer issue resolution.

• Prioritize and complete multiple collection efforts in a timely manner.

Qualifications

• Associate degree or equivalent work experience.

• Call experience

• Accounting background is helpful.

• Microsoft Office experience.

• Strong communication and customer service skills