Collections Specialist

Do you enjoy advocating for customers and developing one on one relationships for both internal and external customers? Collections Specialists are members of a customer's support team and part of the Customer-to-Cash organization. They are the single point-of-contact for external and internal customers, ensuring each one's back-office needs are properly translated, understood and carried out. This role is a tireless champion for our customers delivering the best possible experience with every contact.

Collections Specialists are obsessed with their customers and liaise with sister groups like Billing, Cash Applications and Order Management to ensure both requests and complaints are identified, communicated, tracked and fulfilled quickly and accurately assuring the timely payment of TR's accounts receivable.

About the Role

In this opportunity as a Collections Specialist, you will:

• Diligently and independently manage an assigned portfolio of customers ensuring there are no barriers to timely payment of open balances

• Regularly generate, analyze and monitor data to identify positive and negative trends, taking corrective action wherever needed

• Establish and maintain strong working relationships with customers and other functional groups at all levels including executive decision makers

• Timely reconciliation, research, analysis and decisioning of deductions and disputed items, short/over-payments. Negotiate disputes to resolution and document root cause/s

• Identify and resolve order-to-cash root cause issues that impede invoicing, collections and dispute resolution. Includes initiating and driving cross functional resolutions

• Participate in major department projects and take an active role in cross-functional teams to assist in driving quality improvements, processes, and initiatives

• Initiate and maintain complete, accurate and updated records of contacts, collection activities and account reconciliations

• Active participation with driving results to meet individual, team and department objectives

About You

You are a fit for the role of Collections Specialist if your background includes:

• BA/BS in Accounting, Finance, Economics or Business or equivalent experience

• Minimum 2-3+ years high volume operation. Collections or Accounts Receivable, preferred

• Working knowledge of US, Canadian and European accounting and bankruptcy controls and laws

• Strong Excel skills are required, including pivot tables, v-lookups, formula building and sorting of data

• Excellent verbal and written communication skills, including spelling and grammar. Ability to articulate a position clearly and succinctly with persuasion and respect to anyone at any level

• Strong organization and attention to detail without losing focus of the "big picture"

• Excellent analytical and problem-solving skills

• Thrive in a fast paced, ever-changing environment with the ability to stay focused and manage time to ensure that goals are consistently met or exceeded

• Highly motivated self-starter who can work well independently and in a team environment

• Experience in SaaS industry, preferred

• Experience with tax is a plus

What's in it For You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

• Hybrid Work Model: We've adopted a flexible hybrid working environment (2-3 days a week in the TX or MI office) while delivering a seamless experience that is digitally and physically connected

• Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.

• Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.

• Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.

• Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.

• Purpose Driven Work: We have a superpower that we've never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

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Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we've been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

Accessibility

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on https://thomsonreuters.com.