Collections Specialist

TD Bank Group Greenville , NC 27833

Posted 7 days ago

Job Requirements

Must be eligible for employment under regulatory standards applicable to the position.

High School Diploma or GED required

Ability to develop strong phone skills to effectively work with customers

Developing negotiation skills to arrive at best overall solutions within established guidelines

Sales ability to make regular phone calls, present Company in positive way to customers and tactfully but firmly collect payments

Ability to learn and explain wide variety of consumer loan product details

Writing ability to clearly document calls

PC skills sufficiency

Job Description

Demonstrates sufficiency in a range of processes, procedures and systems to perform assigned tasks

Understands how the assigned duties relate to others in the team and how the team integrates with others

Handles own workload, coordinates tasks and services with others

Recognizes and solves routine problems that can occur in their own work area without supervisory approval

Evaluates and selects solutions from established options

Follows standardized procedures and practices and recommends opportunities to improve processes in their own work area

Uses communication skills to exchange technical or process information with composure and ensures underlying details are clarified

Determines reasons for customer delinquencies and uses standard methods and procedures to secure payment; Identify reasons why customers can or cannot pay

Identifies type of loan product involved, including residential mortgages, home equities, indirect loans, mobile homes, lines of credit, unsecured loans, recreational vehicles, overdrafts and others and modify approach accordingly

Develops familiarity with debt management counseling and information to provide to customers as necessary

Suggests changes or modifications to policies and procedures to supervisor based on day-to-day observations and activities

Serves as entry point for the identification, routing and documentation of all pertinent collection support processes (i.e. modifications, bankruptcy, skip-tracing, etc.)


Anticipated start date May 26

Must be able to attend uninterrupted training Monday -Friday 8:00 -5:00 pm for 4 weeks

Employment Type


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Collections Specialist

Physicians East

Posted 3 weeks ago

VIEW JOBS 3/8/2020 12:00:00 AM 2020-06-06T00:00 Job Title: Collections Specialist FSLA Status: non-exempt General Summary of Duties: Responsible for the research, investigation, and resolution of outstanding medical patient accounts receivable. Responsible for communications with the ability to resolve patient inquiries and negotiate payment plans; distribute and monitor calls requiring additional research, receiving payment and posting amount to customer's account; preparing statements to credit department if customer fails to respond; and keeping records of collection and status of accounts. Maintain assigned accounts receivables at appropriate levels. Contact patients and insurance carriers on delinquent accounts. Supervision Received: Reports to the Operations Manager. Supervision Exercised: None. Typical Physical Demands: Work is performed in a high volume office environment, which can be stressful at times. Involves frequent communication with patients, staff members and other medical facilities. Duties: Contacting patients by telephone to secure acceptable payments, payment arrangements, and or obtaining necessary medical billing insurance information. * Track and monitor outstanding accounts receivable balances for determination of next steps in the medical collections process. * Provide clear communication and excellent customer service on collection issues to patients, and internal business associates (physicians, office staff, management, etc.). * Updating the practice management billing system to identify actions that have been taken on the account. * Adhering to the Fair Debt Collection Practices Act (FDCPA) and all applicable HIPAA, state/National laws governing the collection of outstanding medical accounts receivable. * Processing patient financial assistance discount applications, using established Federal Poverty Guidelines. * After investigation, resubmit claims or submit corrected claims. * Write and submit denials to third party payers. * Negotiate and advise on collection of overdue bills and take appropriate action to recover overdue payments. * Responsible for developing, implementing, maintaining and managing organization policies on collection practices. * May work with legal counsel regarding more complex collection cases. * Completes work request timely and in accordance with instruction and production goals. * Performs all of the tasks necessary to maintain current and accurate account information in each of the appropriate systems (i.e. entering notes, claims on hold). * Brings problems and troubling accounts, as well as related questions, to his/her immediate supervisor's attention daily. * Perform other duties/projects as assigned by management. This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and to perform any other duties requested by his or her supervisor. Qualifications: EDUCATION/EXPERIENCE: * High school diploma or equivalent; 2-year degree preferred. * At least 2-3 years of relevant experience in medical patient collections within a hospital or healthcare practice required. * Clear, professional communication skills, specifically telephone voice and technique. * Experience with an Electronic Medical Record (EMR) and practice management system is required. Proficiency utilizing Microsoft Office suite of products. * Knowledge of Medicare/Medicaid and major insurance carriers preferred. * Working knowledge of the Fair Debt Collection Practices Act (FDCPA) preferred. * Working knowledge of ICD-9 / CPT medical coding and billing, and Medical terminology preferred. * Strong analytical and research skills. * Ability to submit appeals with supportive medical documentation. * Ability to apply correct deductible, co-insurance, co-payment. * Ability to apply correct benefits for Par, non-par provider, single case agreement. * Excellent communication skills, both verbal and written. * Ability to establish and maintain effective working relationships with patients, employees and the public. * Must be well organized and detail-oriented. Work requires sitting for long periods of time, some stooping, bending and stretching may be required. Requires manual dexterity sufficient to operate a keyboard, type 40-wpm, telephone, fax machine and any other office equipment as necessary. Vision must be correctable to 20/20 and hearing must be within the normal range for telephone contacts. Physicians East Greenville NC

Collections Specialist

TD Bank Group