Collections Specialist - Hybrid (Sarasota Office)

Collections Specialist

Sangoma's value proposition is audaciously simple, our solution is highly scalable, and our service reliability is unparalleled. Sangoma offers the only global fully integrated communication and productivity SaaS platform in the market, which includes UCaaS, Collaboration, Video, Contact Center, Virtualization, Access Controls, and Trunking. Our core purpose is to reshape the way productive people collaborate and cooperate and to make each of us more powerful and enabled in our working lives. We are seeking a Credit & Collections Analyst who is familiar with the collections process. You must be extremely detail-oriented, eager to learn new technologies, and open to changing processes. You will be responsible for posting payments and making collection calls.

Your Role:

• Research and resolve payments for all customers by making up to 80 collection calls a day.

• Ensure aging accounts don't go past 60 days by investigating and reconciling customer accounts as related to payments.

• Provide stellar customer service by replying to and resolving customer correspondence.

• Update customer accounts with billing or other collection information as needed.

• Clarify, educate, manage, and explain company service options, fees, and processes to customers.

• Work independently yet cohesively with the team toward the overall success of the company.

• Reconciliation of customer accounts, explanation of contract, payment, and billing commencement terms, assistance with answering customer product & service inquiries, and providing resolutions.

• Build and maintain strong business relationships with existing customers.

• Review and analyze account statements and provide clients with accurate account information.

• Recommend potential products or services to management by collecting client information and analyzing customer's needs.

Your Background:

• 3 to 5 years of experience in Collections is required.

• Experience in customer service or support roles.

• Proficiency in Microsoft Office applications [Word, Excel] or GSuite products.

• Excel experience is required (Pivot tables, formulas, and reporting required).

• Preferred familiarity with NetSuite, Microsoft Dynamic, or other accounting systems.

• Proven ability to multi-task in a fast-paced, changing environment.

• Strong written and verbal communication skills

Why Sangoma:

• Extensive Benefit Options (Health, Vision, Dental, Long & Short term Disability) effective after a short waiting period

• Matching 401K

• Flexible PTO plan & Company Holidays

• Entrepreneurial work environment partnered with high-growth career opportunities

Are you ready to directly impact the company and be rewarded for your performance? Are you ready to take on a new challenge? This full-time role will include medical/dental, matching 401(k), and employee culture perks.

Sangoma is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.