Collections Specialist

Job Description Job Description ESSENTIAL JOB DUTIES and RESPONSIBILITIES: •Daily processing of customer invoices, •Upload invoices into customer specific service portals, •Issuance of credit memos and other authorized billing adjustments, •Prepare chargebacks for unauthorized deductions and unearned discounts, •Daily application of payments, from lock box and local deposits, against customer accounts •Process credit card payments, •Monitor customer account details for non-payment, delayed payments, and other irregularities, •Liaison with customers and internal business partners (primarily Sales and Customer Service) to investigate and resolve billing issues and/or payment discrepancies to status and collect past due amounts, •Support Credit Manager to establish and maintain customer credit profiles (D& B, initial customer review, record maintenance), •Setup and maintenance of Customer master records, •Provide information to the customer service and sales departments as requested, •Support month-end bad debt reserve analysis, •Assist with month-end closing by completing billing, cash application and reporting activities according to specific close schedule guidelines, •Provide support for internal and external audits, and •Perform other associated duties as assigned.ADP - Financial Services, Accounts Receivable (AR), Billing Functions, Collection Processes, B2B collections