Collections Specialist

Job Description Job Description We are searching for a proficient Collections Specialist in Lawrenceville, Georgia. As a Collections Specialist, your primary role will be to manage customer accounts, handle debt collection, and ensure the prompt resolution of outstanding balances. You will be instrumental in maintaining a steady cash flow, mitigating financial risk, and establishing strong customer relationships while adhering to our organization's policies and industry regulations. Responsibilities: • Facilitate the recovery of overdue accounts by initiating contact with customers, negotiating payment terms, and securing payments for outstanding invoices. • Identify and promptly resolve any customer disputes or billing issues to minimize payment delays and maintain customer satisfaction. • Utilize accounting software systems to track, monitor, and manage customer accounts, payment statuses, and generate reports. • Regularly communicate with customers through various channels to discuss overdue payments and establish suitable payment arrangements. • Evaluate customer credit risk, report on collection trends, and escalate complex issues to management as necessary. • Generate weekly and monthly reports on collections performance, aged receivables, and other key metrics, ensuring all actions taken are thoroughly documented. • Collaborate with cross-functional teams including sales, customer service, and finance to resolve customer issues, adjust billing discrepancies, and ensure timely payment processing. • Adhere to all internal credit and collection policies, as well as legal and regulatory requirements, while maintaining confidentiality and adhering to company guidelines. • A minimum of 5 years of experience in a Collections Specialist role or similar • Proficiency in using Accounting Software Systems • Experience with Accurint is necessary • Familiarity with ADP - Financial Services • Skillful in CRM use • Knowledge of Epic Software is a must • Expertise in handling Accounts Receivable (AR) • Experience in Answering Inbound Calls is required • Proficiency in carrying out Billing Functions • Experience in Claim Administration • Familiarity with Collection Processes is essential