Collections Specialist

About the job

Celebrating 40 years in business, Rewards Network has helped restaurants increase their revenue, traffic, and customer engagement through our innovative financial, marketing services, and premier dining rewards programs. We connect diners to fantastic restaurant experiences by offering unique card-linked offers. Our offers leverage advanced technology and powerful data analytics, providing value to our restaurants, diners, and strategic partners' loyalty programs.

Our Culture

At Rewards Network, you will find a passionate and diverse group of professionals that enjoy working collaboratively, solving problems, and taking ownership of not only their own careers and success, but the success and continued growth of the organization. We take pride in partnering with the world's most powerful loyalty programs to bring full price paying customers and better ways to access working capital options to local restaurants. We offer a challenging and rewarding environment where you can maximize your potential.

Job Overview

The Collections Specialist is responsible for resolving business interruptions through the life-cycle of any of our client relationships by contacting clients to collect payments, settle accounts, and resolve account issues. The Collections Specialist updates and maintains accurate financial records in a fast-paced and high-volume environment. The ideal candidate for this position knows how to work a process, think outside the box, has a strong work-ethic, is goal-oriented, is a problem solver, works effectively as part of a team and handles disputes professionally.

What you'll bring to the table: (Responsibilities)

• Manage your own book of business with a focus on resolving high value accounts quickly and professionally. Follow established company procedures and prioritize your workflow to increase productivity and efficiency.

• Initiate and respond to a high-volume of calls, emails, or other correspondence to collect payments and settle accounts.

• Organize all affected parties to execute problem resolutions structured within guidelines set by the company.

• Track and process payment resolutions on client accounts.

• Handle competing interests while resolving problems that maximize the return of the company's investment.

• Maintain a high focus on achieving the targets established by management.

• Log all activity in Salesforce and other company systems; maintain accurate financial records that may include but is not limited to accounts receivable reports and records.

• Support other departments with inquiries regarding clients in Recovery.

Do you have the right mix of ingredients: (Requirements)

• High School diploma or equivalent education.

• Minimum of three years' experience in a combination of collections and customer service roles.

• Experience in a Sales/Banking or Finance environment strongly preferred.

• Strong computer skills, particularly Microsoft Office and Salesforce.

• Strong negotiation skills.

• Proven track record of delivering results.

• Solution-driven with the ability to work independently within established procedures

• Excellent interpersonal skills -written and verbal communication, active listening, the ability to be persuasive.

• Extremely well-organized and detailed oriented

What you'll love about us:

Comprehensive benefits package, which includes:

• Competitive Paid Time Off and company holidays

• Generous dining reimbursement when you dine with our restaurant clients

• 401(k) plan with a company match

• Two medical plan options- Standard PPO or High Deductible Health Plan (HSA with company match for HDHP participants)

• Partnership with Rx n Go, offering certain prescriptions for free

• Dental plan options and a vision plan

• Flexible Spending Accounts and a pre-tax commuter benefit program

• Accident, Critical Illness, and Hospital Indemnity Insurance Plans

• Short Term and Long Term disability

• Company-paid life insurance and AD&D insurance, supplemental employee, spouse, and child life insurance

• Employee Life Assistance Program

• Hybrid working space in our state of the art office downtown located by the Metra and Ogilvie train stations

Rewards Network is an Equal Opportunity Employer (EOE). We encourage and strongly support workplace diversity.