Republic Services, Inc. Chicopee , MA 01014
Posted 2 weeks ago
POSITION SUMMARY: With general direction and working within established guidelines and limits of approval, the Collections Specialist performs a wide variety of collections functions and related activities for an assigned portfolio of customer accounts.
Following standard operating procedures, contacts customers via phone, fax, email or standard letter to bring accounts to a current status.
Completes system assigned tasks within the designated timeframes.
Reconciles and applies customer payments posted on account.
Monitors the status of delinquent accounts, via the collector dashboard, taking care to see high priority tasks to completion.
Researches customer inquiries related to billing concerns and misapplied payments, escalating more complex matters through the appropriate channels.
Understands issues and problem accounts impacting the portfolio and communicate systemic or recurring items to avoid further delinquency.
Processes payments from delinquent customers and negotiate payment arrangements and/or settlements when necessary.
Engages management and/or sales when required or appropriate to expedite resolution of customer issues and/or outstanding receivables.
Accurately and concisely documents actions taken on assigned accounts with the system application.
Responds timely to requests and questions from other Departments including Sales, Customer Service, Billing and Controllership.
Initiates or processes write-offs, bad debt recoveries, and credit memos in accordance with defined procedures and levels of authority.
Performs other job-related duties as assigned or apparent
Republic Services, Inc.