Collections Specialist

Republic Services, Inc. Chicopee , MA 01014

Posted 2 weeks ago

POSITION SUMMARY: With general direction and working within established guidelines and limits of approval, the Collections Specialist performs a wide variety of collections functions and related activities for an assigned portfolio of customer accounts.


  • Following standard operating procedures, contacts customers via phone, fax, email or standard letter to bring accounts to a current status.

  • Completes system assigned tasks within the designated timeframes.

  • Reconciles and applies customer payments posted on account.

  • Monitors the status of delinquent accounts, via the collector dashboard, taking care to see high priority tasks to completion.

  • Researches customer inquiries related to billing concerns and misapplied payments, escalating more complex matters through the appropriate channels.

  • Understands issues and problem accounts impacting the portfolio and communicate systemic or recurring items to avoid further delinquency.

  • Processes payments from delinquent customers and negotiate payment arrangements and/or settlements when necessary.

  • Engages management and/or sales when required or appropriate to expedite resolution of customer issues and/or outstanding receivables.

  • Accurately and concisely documents actions taken on assigned accounts with the system application.

  • Responds timely to requests and questions from other Departments including Sales, Customer Service, Billing and Controllership.

  • Initiates or processes write-offs, bad debt recoveries, and credit memos in accordance with defined procedures and levels of authority.

  • Performs other job-related duties as assigned or apparent


  • High School diploma or GED
  • A thorough knowledge and understanding of collections transactions and processes.


  • 2 years of collections or relevant experience required.
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Collections Specialist

Republic Services, Inc.