Collections Specialist

• CANDIDATE MUST LIVE WITHIN A COMMUTABLE DISTANCE FROM LAWRENCEVILLE, GA*

POSITION SUMMARY: With general direction and working within established guidelines and limits of approval, the Collections Specialist performs a wide variety of collections functions and related activities for an assigned portfolio of customer accounts.

PRINCIPAL RESPONSIBILITIES:

• Following standard operating procedures, contacts customers via phone, fax, email or standard letter to bring accounts to a current status.

• Completes system assigned tasks within the designated timeframes.

• Reconciles and applies customer payments posted on account.

• Monitors the status of delinquent accounts, via the collector dashboard, taking care to see high priority tasks to completion.

• Researches customer inquiries related to billing concerns and misapplied payments, escalating more complex matters through the appropriate channels.

• Understands issues and problem accounts impacting the portfolio and communicate systemic or recurring items to avoid further delinquency.

• Processes payments from delinquent customers and negotiate payment arrangements and/or settlements when necessary.

• Engages management and/or sales when required or appropriate to expedite resolution of customer issues and/or outstanding receivables.

• Accurately and concisely documents actions taken on assigned accounts with the system application.

• Responds timely to requests and questions from other Departments including Sales, Customer Service, Billing and Controllership.

• Initiates or processes write-offs, bad debt recoveries, and credit memos in accordance with defined procedures and levels of authority.

• Performs other job-related duties as assigned or apparent

PREFERRED QUALIFICATIONS:

• High School diploma or GED
• A thorough knowledge and understanding of collections transactions and processes.

MINIMUM QUALIFICATIONS:

• 2 years of collections or relevant experience required.