Collections Specialist

ADMIN

Collections Specialist

Job Objective: To collect on outstanding accounts receivable dollars from the existing client base and all other aspects of collections.

Essential Duties and Responsibilities: In addition to the essential job functions described below, all associates will perform duties requested by management. Assigned responsibilities and duties may vary based upon location size and operation.

Accounts Receivable Responsibilities:

• Run AR reports weekly and make collection efforts with customers by phone/email

• Schedule review calls once a week with each salesman to discuss their past due customer accounts Determine credit holds as needed

• Research and provide backup documentation requested by customer for payment

• Arrange payment plans with customers when necessary

• Create new customer accounts in the computer system

• Support the maintenance of complete & accurate credit files and records on all accounts

• Adhere to established credit policies and procedures and changes requested by management

Other:

• Represent the company in a professional manner at all times ensuring quality customer service

• Abide by all policies, rules, and regulations of the company including all applicable safety rules, regulations and procedures

• Support corporate programs, goals, and initiatives of the company

Knowledge, Skills, and Abilities:

• Customer service skills

• Organizational skills

• Communication skills (oral and written)

• Ability to handle stress successfully

• Ability to manage time effectively

• General computer skills (Operating System and Microsoft office)

• Ability to analyze solutions (problem solving skills)

• Able to initiate and embrace change

• Judgement and decision-making ability

• Ability to multi-task

• Interpersonal skills

• Microsoft Word and Excel skills