Collections Specialist

Job Summary: 

The Collections Specialist is responsible for collecting and maintaining invoicing records and reconciling outstanding open invoices with payment. A successful Collections Specialist is detail-oriented, has strong customer service skills, excellent communication skills and the ability to thrive in a fast-paced environment. This person also is responsible for ensuring a positive experience for our clients while navigating an often-negative part of the client lifecycle. This role operates on a Hybrid schedule in the greater Phoenix Area and works on an 8am-5pm PST shift.

What is expected in this role: 

• Monitoring and maintaining up-to-date records for client accounts and reviewing accounts in arrears ensuring appropriate action is taken as necessary.  
• This can include escalating for further action or discontinuation of service on occasions where payment is not forthcoming – including liaising with other departments where necessary. 
• This also includes preparing reports related to aged receivables and collections for your supervisor as needed.  
• Empathically notifying clients of overdue payments and accounts by telephone, mail, email, text, etc. – including timely follow up if a reply is not received within a reasonable amount of time. 
• This can include contacting clients to discuss overdue payments and set up payment plans as necessary. 
• Professionally navigating client inquiries, creating a respective, responsive, and knowledgeable collections experience. 
• This can include providing detailed client reconciliations and statements as required, resolving payment disputes, and processing payments and refunds. 
• Adhering to all regulations and processes as established by REE’s policies, along with safeguarding personally identifiable information / personal health information in accordance with HIPAA laws.   

How success is measured in this role: 

• Accounts Receivable Aging 
• Total Collections

Requirements

What you need in this role to be successful: 

• Must be located in the Greater Phoenix Area. 
• At least 1 year of experience as a collections or billing specialist, clerk, or other relative finance/ accounting experience. 
• At least 1 year of experience working within a Finance Tool / Software such as ZoHo, Salesforce, Oracle, QuickBooks, Xero, etc. 
• Proficiency in Microsoft Office Suite and navigating multiple platforms including ZoHo, Slack, Teams, etc.  
• Previous experience in the medical industry is a Plus! 
• Comfortability being on the phone whether sitting or standing for extended periods of time.  
• Highly organized, have multi-tasking skills, and efficient in ambiguous situations with an expert level attention to detail. 
• Strong written and verbal communication skills, with a track record of listening to understand client needs and ability to navigate difficult conversation with empath and tact to negotiate client payments, amount owed, due dates, and payment plans.  
• This also means you can communicate effectively with different departments and levels within the organization. 
• Track record of working in a fast-paced, fluid environment. 
• Analytical and problem-solving orientation. 
• High school diploma or equivalent required. A.S., B.A., B.S. degrees are a Plus! 

Benefits

What REE Offers you:

At REE, we believe in empowering our employees to thrive both personally and professionally. When you join our team, you become part of a dynamic and inclusive work environment where innovation and collaboration are celebrated.

Comprehensive Benefits Package

- Competitive salary: $22-$26 an hour, Depending on Experience.

- Health, dental, and vision insurance with Company-sponsored Life Insurance

- Retirement savings plan with company match

- Vacation time off, sick time off, and holidays

Career Development Opportunities

- Ongoing training and development programs

- Opportunities for advancement within the company

Work-Life Balance

- Flexible work schedules

- Remote first environment with companywide conferences annually

- Employee assistance program for personal and family well-being

Perks and Rewards

- Employee discounts on products and services through Insperity

- Recognition programs for outstanding performance

- Company-sponsored social events and activities

Join us and discover a rewarding career where you can make a difference and grow professionally.REE is only able to hire US citizens or those who are authorized to work in the US as full time employees (we do not provide visa sponsorship).

This information is provided in compliance with Equal Pay Regulations across the US and is the company’s good faith and reasonable estimate of the compensation range and benefits offered for this position. The compensation offered to the successful applicant may vary based on factors including experience, skills, education, location, and other job-related reasons.

REE Medical participates in E-verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. 
Not open to 3rd party recruiters or submissions.

REE will never ask for personal information or to purchase anything during the interview process, only communications from a @reemedical.com domain are representative of REE Medical, LLC.