Purchasing Power Atlanta , GA 30301
Posted 3 weeks ago
Work at Purchasing Power
Position: Collections Specialist
Location: Atlanta / Hybrid work model
Who Are We: Purchasing Power (corp.purchasingpower.com)
We are an Atlanta-based voluntary benefit company offering an industry-leading employee purchase program for brand-name consumer products, online education services and vacation packages through convenient payroll deduction, helping employees achieve financial flexibility.
The Opportunity: The Collections Specialist will utilize their expertise to successfully collect on past due receivables. You will focus on maintaining customer relationships while maximizing liquidation through a consultative approach. This is a Remote position with working hours of 12pm-9pm. The first 60-90 days will be in office for training purposes with working hours of 9am-6pm.
What You Will Do:
Contact past due account customers by telephone or email regarding delinquency and set up payment arrangements
Negotiate repayment with customer by means of pay-off or a payment plan
Receive inbound customer calls and emails regarding delinquency and work with customers to set up payment arrangements
Research payment issues and resolve appropriately
Attempt to resolve customer issues with minimal escalations and maintain customer confidentiality
Manage all customer correspondence and tickets to resolve inquires
Establish positive working relationships with peers and leadership
Ensure monthly monetary Account Recovery key performance indicators (KPIs) are achieved
Adhere to the FDCPA, state collection laws, work policies, and procedures
Ensure positive resolution by following up on customers' promises to pay and their payment commitments
The Experience You Will Bring:
High School Diploma and 4+ years of Collections experience
Experience using Microsoft Office (Word, Excel)
Demonstrate professionalism when interacting with customers, teammates, and all internal and external partners
Must be self-motivated and able to work in high pressure environment
Strong organization skills with attention to detail
Display strong, written, and verbal communication skills and high customer satisfaction
Willingness to learn and receive new information
Ability to work a flexible schedule including evenings and Saturdays with potential overtime opportunities
Preferred Qualifications:
FICO Debt Management system experience preferred
LiveVox dialer experience preferred
Your Well Being:
Hybrid work model (Onsite/Offsite)
Comprehensive benefits: medical, dental, vision, company paid Basic Life/AD&D
401k Retirement Plan
Flexible PTO
Career Development
Employee Purchase Program
What We Stand For:
We act with intensity, urgency and a passion for supporting our customers and growing our business. We strive for excellence.
We hold ourselves accountable and expect it of each other. We attack problems with a positive "can do" attitude. We do what we say we'll do.
We deliver as one team, working together with integrity, respect, trust, transparency, and fun. We are better because we work here.
We believe our unique diversity and authenticity makes us a better company, allows us to be our best selves and is a competitive advantage.
We exhibit innate curiosity and creativity to innovate and reimagine how things can be done. We ask, is there a better way?
Purchasing Power is an equal opportunity employer. At Purchasing Power, we make all employment decisions, which include hiring, promoting, transferring, demoting, evaluating, compensating and separating, without regard to sex, sexual orientation, gender identity, race, color, religion, age, national origin, pregnancy, citizenship, disability, service in the uniform services, or any other classification protected by federal, state or local law.
Purchasing Power