Collections Specialist

Overview

At Primo Water Corp., we believe in creating healthier lives, healthier communities, and a healthier planet--that's the One Primo Way. Our associates have created a rich and proud legacy that goes back well over 100 years. We believe investing in our associates is vital--we are empowering our teams to embrace diversity of thought, solve problems faster, and create innovative solutions that meet our customers' needs now and into the future. We are One Primo Team unified by a common purpose: Inspiring healthier lives through Water Your Way.

At Primo Water, we are committed to empowering associates to live our shared values and provide opportunities for our associates to grow and celebrate being part of a winning team. Our comprehensive benefits package empowers you to maximize your money, live a healthy life, and grow personally and professionally. We call it the Primo Life Advantage! We offer Medical, Prescription Drug, Dental, Vision, Life Insurance, Income Protection, Vacation, Holidays, and Sick Time.

We also provide support to help you continue to prepare for retirement with our 401(k) Savings Plan, employer contributions to Health Savings Accounts & the opportunity to purchase Primo Water stock at a discounted price through our Employee Stock Purchase Program.

Primo invests in the whole person so that you can build your future along with ours. We are looking for qualified candidates ready to make a splash and dive headfirst into our One Primo Team. Please visit our website https://www.careers.primowatercorp.com for more information about Primo Water North America. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled.

"If you are a current associate of Primo Water, please apply via myADP"

Responsibilities

• The Collection Specialist is accountable for reconciling and collecting on past due accounts. The Collection Specialist will be assigned a portfolio of accounts and be accountable for maintaining an aging goal. This goal will be achieved through the effectiveness of the collection efforts including reconciling, email and call quality, and follow up efforts. The individual will need to work closely with customers to address any/all outstanding AR so it can be paid and collected within desired timeline.

• Contact customers with outstanding past due balances to collect payments within expected time frames

• Manage and maintain A/R for assigned accounts

• Reconcile accounts and provide any/all backup needed to collect on outstanding past due AR

• Identify and resolve root-causes of recurring disputes and delinquent payments

• Initiate suspension or activation of accounts per collection policy

• Achieve collection targets, email and call goals, and aging goals

• Partner and work cooperatively with other teams, as necessary, in handling inquiries and requests and in resolving customer complain

• Compliant with all collection controls and policies

• Fulfill other duties as assigned by management

Qualifications

• High school diploma or equivalent

• Collections experience in a high-volume business environment

• Superior communication and customer service skills

• Persistence in following up on unpaid invoices

• Self-starter with strong initiative and drive

• Good judgment and ability to organize and prioritize work

• Strong analytical and investigative skills

• Proficient with Microsoft Office (Excel, Word, Outlook)

• Ability to work effectively in a team environment

• Effectively communicate both internally and externally

• Ability to learn multiple systems, portals and customer interfaces

• Oracle or SAP experience preferred