Collections Specialist

Join one of the top 20 auto finance companies in the industry and grow with us! We offer in-house promotions, great benefits, work-life balance, and job stability. If you're looking to work for a rewarding company that encourages their employees to learn and develop their skills so they have the opportunity to advance within the organization.

As a Collections Specialist you will be responsible for contacting customers who are delinquent in the repayment of their loans and obtain payments, commitment agreements, or establish a repayment plan. The successful candidate acts as a liaison between the creditor and customer and effectively manages overdue accounts.

Additional duties include phone and email communication and maintaining a variety of organizational databases. The successful candidate ensures all collection calls are accurately notated, follows state and federal debt collection laws, and adheres to company policies and procedures.

Basic Responsibilities

• Make collection calls and/or write correspondence

• Provide professional customer service regarding collection issues

• Process and review account adjustments

• Resolve customer discrepancies and short payments

• Monitor and maintain assigned accounts

• Meet department defined department goals and activity metrics

• Perform other assigned tasks and duties necessary

• Enlist the efforts of supervisors/management when necessary to accelerate the collection process

• Must communicate & follow up effectively with customer accounts in a timely manner

Skills & Qualifications

• Bilingual- English/Spanish is REQUIRED

• Excellent time management skills and ability to multi-task and prioritize work

• Strong attention to detail

• Excellent written and verbal communication skills

• Computer proficiency

• Working knowledge of Microsoft Office programs

• Ability to work in a fast paced goal oriented collections department

• Strong organizational, negotiation, and problem solving skills

• Working knowledge of company policies and procedures

• Commitment to excellent customer service

• Previous customer service experience a plus

• High school diploma

• Compensation: DOE

Company Benefits

• 401K with company match

• Medical, dental and vision

• Optional life insurance

• Paid holidays

• Paid vacation and sick days

Lobel Financial is a full-spectrum auto financing solution that specializes in the acquisition and servicing of prime to sub-prime motor vehicle retail installment contracts. We are head quartered in Southern California and have branch offices coast-to-coast.

Employees choose Lobel Financial because of the work-life balance, positive company culture, reward system, benefits and flexibility. If you are an employee and you want to work with a company that is consistently growing, offers competitive salaries and benefits, promotes their employees, and provides a stable work environment, then you've found it with Lobel Financial.