Asbury Automotive Draper , UT 84020
Posted 3 days ago
Join a Winning Team at Larry H. Miller Automotive Group
If you're looking for an opportunity to be appreciated and involved in your career, your search is complete. We have a great history of providing excellent career opportunities for individuals who want to grow within the company.
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Benefits
We offer you and your family members a comprehensive benefits package including medical, vision, prescription drugs, dental, life and disability insurance, and a 401(k)-retirement plan.
Health Care
Paid Time off
Paid Holidays
401(k) Plan
Dental Care
Disability Insurance
Life Insurance
Flexible Spending Account
Employee Assistance Program
Employee Discounts
Wellness Program
Job Description
Collector I - Business to Business AR Customer Service
Goals:
All Asbury DSS Accounting positions provide excellent guest-centric service to our customers while ensuring timely and accurate recording of transactions.
Overview:
Asbury Commercial Parts and Service Accounts are business accounts that require follow up and research.
Generally, they require attention to individual invoices, pending credits, and research for payments.
Many use 3rd party payment systems that we must navigate through for payment to be successful.
Our locations take orders, deliver goods, and the invoices gets passed to the AR department for processing.
Some invoices route through the varying systems and are paid timely, however, some invoices error out in the routing and then require resolution from the AR collector.
Resolution can come through many methods:
Technical correction, i.e., repair order reference error, PO error.
Rebill from location
Return to be processed
Daily responsibilities:
Collection efforts
Work daily aging schedules to address all items over 45 days
Process customer payments incoming from phone calls, emails, group systems.
Provide requested documents, statements, payment advices, upon request
Customer Service:
Assist customers with billing inquiries and account reconciliation
Assist customers with parts or service disputes, serve as contact between fixed operations personnel and customers to resolve issues
Forward requests for account information changes to credit desk
Reporting & Communication:
Compile and share various reports regarding customer contact, experience, follow ups
Attend team meetings, provide feedback and engage with management on continuous improvement initiatives
Education and Experience
High School diploma
Prior business to business customer service collections
Working knowledge of Microsoft Office Suite
About Asbury
Larry H Miller Automotive Group
Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.
Other details
Asbury Automotive