Collections Specialist

Overview

Position Overview: Kelley Kronenberg, a leading insurance defense law firm, is seeking a detail-oriented Collections Specialist to join our team. This role centers around managing accounts receivable functions for a diverse portfolio of clients, emphasizing timely collections and client relations. Working closely with business unit leaders and attorneys, the Collections Specialist will be integral in reducing credit risk and ensuring effective communication with clients on outstanding balances.

Key Responsibilities:

• Client Communication & Collections: Engage with clients through high-volume calls and regular follow-ups to track payment statuses, addressing overdue balances with a proactive approach.
• Account Management: Develop and monitor payment arrangements for past-due accounts, collaborating with attorneys and business leaders to strategize collection efforts.
• Reporting & Analysis: Prepare comprehensive accounts receivable reports, summarize account activity, and manage client account reconciliations to facilitate efficient collections.
• Issue Resolution: Partner with internal departments to resolve any accounting discrepancies and research payment shortages, ensuring accurate and timely collections.
• Client Service Excellence: Provide exceptional customer service to clients, addressing billing, trust activity, account inquiries, and more.
• Portal Management: Manage and submit client bills via portals and send monthly AR reports to business unit leaders and clients.
• Payment Processing & Adjustments: Process credit card payments for client accounts, handle account write-offs as necessary, and reconcile open balances to maintain a clear AR record.

Qualifications:

• Experience in accounts receivable, collections, or billing, preferably in a legal environment.
• Proficiency with accounting software and AR reporting tools; experience with client portals is a plus.
• Strong communication skills, with an ability to handle client interactions professionally and efficiently.
• Detail-oriented, organized, and capable of managing multiple tasks within tight deadlines.
• Collaborative team player with a problem-solving mindset.

Why Kelley Kronenberg? At Kelley Kronenberg, we believe in supporting our employees' growth and success. We offer:

• Competitive compensation with annual bonus potential.
• Comprehensive benefits including medical, dental, and vision insurance.
• Generous paid time off and a collaborative work environment.
• Ongoing training and professional development opportunities.

All inquiries will remain confidential. Kelley Kronenberg is an equal opportunity employer and welcomes candidates from all backgrounds.