Collections Specialist

The Company:

Hooker Furnishings Corporation, in its 100th year of business, is a designer, marketer and importer of case goods (wooden and metal furniture), leather furniture, accessories, and fabric-upholstered furniture for the residential, hospitality and contract markets. Hooker Furnishings also operates multiple showrooms in High Point, NC, Atlanta, GA, and Las Vegas NV, and administrative offices in Vietnam and China.

The Position:

The Collections Specialist is a member of a team located in our High Point, NC or Martinsville, VA office. This is a great opportunity to learn about Hooker Furnishings and engage with team members and our customers. The Collections Specialist will be an integral part of the Credit Team and will perform credit.

management and collection duties for selected accounts.

This individual will:

Key Responsibilities:

• Monitor the company's accounts receivable and identify overdue accounts.

• Contact customers with overdue accounts by outbound phone and email and attempt to

• either collect the overdue amount or negotiate a payment plan to collect it in installments.

• Maintain records of contacts and attempted contacts with delinquent account customers as

• well as records of any payments collected from the customer.

• Resolve customer issues and complaints concerning billing.

• Submit regular reports on the status of unpaid accounts and any repayment progress.

• Process payments by credit card or emailed/faxed checks (Chax) where applicable.

• Compose emails to or talk with dealers and sales reps regarding any credit aspects of the

• dealer's account.

• Obtain copies of invoices and proof of delivery for dealers and sales reps as necessary.

• Type warning notices and process all necessary paperwork to place delinquent accounts.

• with collection agencies.

• Send statements and credit letters to past due accounts as necessary.

• Research and resolve long-standing or complicated credit problems and inform all.

• concerned parties of the outcome.

Candidates that would be a great fit will have:

:

• High school diploma.

• Proficiency in Microsoft Office. (including Excel)

• Previous experience in customer service and/or credit role.

• Experience with D365. (a plus, not required)

• Team player with a positive attitude.

• Willing to be cross trained in other areas/duties of the department.

• Strong problem-solving skills and ability to negotiate effectively.

Why should you apply?

• A company committed to DEI (Diversity, Equity, and Inclusion) values.

• Competitive compensation and bonus plan

• Successful and stable organization for over 99 years

• Multinational, global organization with 11 locations in the US and offices in Vietnam and China

• A caring, family-focused culture

• Strong corporate initiatives to continue to grow the organization.

• A culture that encourages forward-thinking, team-building, and creative problem solving

• Career development focus including training opportunities and leadership development programs.

• Tuition reimbursement program

• Emphasis on charitable giving and volunteering in our communities

• Focus on ESG (Environmental, Social, and Corporate Governance)

• Comprehensive medical, dental, vision plans including a generous employer health saving account (HSA) contribution each plan year.

• Matching 401k employer contributions

Shift: Monday - Friday 8 am-5 pm. This role is based on-site at either our High Point, NC or Martinsville, VA office.

Pay: Dependent upon experience.

Apply Today!