Collections Specialist

Greif offers a great working environment and the opportunity to make an immediate impact at a company where your ideas are always welcome.

Job Requisition #:

030190 Collections Specialist (Open)

Job Description:

Greif is a leading supplier of industrial packaging products and services, growing from its beginnings in Cleveland, Ohio, to a global footprint across more than 30 countries and 200-plus locations.

OUR VISION:

Being the best customer service company in the world.

OUR PURPOSE:

Create packaging solutions for life's essentials.

ROLE OVERVIEW:

Join our dynamic Credit & Collections team, where you'll play a key role in managing customer accounts, ensuring timely payments, and maintaining strong relationships with both clients and internal teams. From negotiating payment plans and resolving disputes to evaluating creditworthiness and setting credit limits, you'll have the opportunity to make a direct impact on the company's financial health. With a mix of investigative work, problem-solving, and collaboration, this role offers an exciting challenge for those who thrive in a fast-paced, numbers-driven environment!

Key Responsibilities

• Performs day to day collection activity on assigned accounts receivable portfolio.

• Manages shared email box for credit and collections team.

• Review delinquent customer payment trends for corrective action. Takes appropriate action on collection and delinquency issues. Negotiate and manage customer payment plans.

• Maintains a cooperative problem solving relationship with customers, the sales organization and manufacturing to ensure for the prompt turnover of receivables.

• Assists with Dispute Management process working with customer service and sales on outstanding disputed items. Research and provide required documentation for collection or credit memo processing.

• Performs "entry level" Credit review and processes. Evaluates new / existing customer's credit worthiness, establishing credit limits and guidelines within assigned levels of approval. Establish Credit Limits by performing payment history and brief financial reviews to analyze the following but not limited to information: Corporate Description, Company Officers, Number of years in business, number of employees, payments within industry, Annual Sales, Net Profit, Cash Flow, DSO figures within industry, credit references, and etc.

• Provides resolution to customer's daily orders through Credit holds and blocked orders.

• Provides various accounts receivable reporting to Supervisor Credit & Collections Administration.

• Manage Dunning Process within their Portfolio.

• Facilitate small customer collections with Plant Locations.

• Performs other duties as assigned.

Education and Experience

• High School Diploma required, some college course history preferred.

• Minimum 2 years experience in accounts receivable or commercial credit.

Knowledge and Skills

• Excellent communication and negotiation skills.

• Knowledge of computers and related business software programs.

• Basic understanding of accounting principals and financial statements.

At Greif, your work has purpose, colleagues care about your well-being, and you have the opportunity to grow and thrive. Service and leadership are the core of everything we do. Our global presence provides us a platform to do good in the world.

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Protect Yourself From Scams: We value the integrity of our recruitment process and prioritize the well-being of our candidates. While you may find Greif job postings on various platforms, all legitimate opportunities can be verified on our official Careers page at www.greif.com. All communication from Greif regarding job opportunities will also come from an @greif.com email address. If you have concerns about the legitimacy of a job posting, receive an unsolicited job offer or suspect fraudulent activity, please contact us for verification via this link Contact Us - Greif.

EEO Statement:

https://www.greif.com/wp-content/uploads/2023/04/HR-101-Equal-Employment-Opportunity-Policy-English.pdf

We offer a competitive salary, excellent benefits and opportunity for growth. Greif is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sex, race, religion, age, national origin, color, disability, veteran status or any other any other legally protected characteristic.

For more information read Greif's Equal Opportunity Policy.