Collections Specialist

Gartner Fort Myers , FL 33912

Posted 3 weeks ago

Job Description:

What makes Gartner a GREAT fit for you? When you join Gartner, you'll be part of a fast-growing team that helps the world become smarter and more connected. We're the leader in our industry, achieving double-digit growth by helping clients make the right decisions with business and technology insights they can't find anywhere else. Our associates enjoy a collaborative work environment, exceptional training and career development as well as unlimited growth potential. If you like working with a generous, supportive, high-performing team, Gartner is where you want to be.

Collections Specialist

About this role:

Initiate contact with the Client to ensure the Client pays for services within the terms of the contract. Evaluate Client's credit history to review, approve, recommend terms for new business or escalate to sales, management, outside counsel if delinquent. Support sales when client dispute invoices or requires supporting documentation/ preparation of a statement. Maintain collections history in Oracle iCollections.

What you'll do:

  • Understand and adhere to all corporate guidelines for pricing, legal, product, Gold Notes, SOX and country specific laws

  • Evaluate credit history, review and help prepare Sales Agreements with Sales for non-standard terms before presenting to Client; provide updated language, calculation of credits for re-writes and recommendations for edits or further approvals before submission to Client

  • Start collections process through iCollections automating collections workflows and combining collection efforts via phone and email to the Client

  • Coordinate with the GEMS and the Order Management teams to validate Clients outstanding balance or refund any overpayment coordinating with Cash Applications

  • Identify Client issues early and escalate to management and sales

  • Provide recommendations for enforcing terms or preparing a payment plan directly with the Client.

  • Meet and exceed all monthly and quarterly targets

  • Electronically invoice and collect through Clients web portals

  • Preparation of credit memos and accurate coding depending upon the nature of the credit

  • Provide monthly reports to management and Sales on all balances >$10K 60 days + delinquent

What you'll need:

  • High School Diploma required; Associates Degree or equivalent work experience preferred

  • 3 or more years of related office experience in one of the following areas: Customer Service, Collections, Sales Support

  • Proficient in all Microsoft Software. Oracle and a CRM system knowledge a plus

  • Excellent oral and written communication skills both in French and English

  • Ability to communicate with a diverse audience at various levels and all countries and cultures within the organization

  • Effective listening skills

  • Excellent customer service skills

  • Strong initiative

  • Ability to work in a fast paced, high pressure environment

  • Excellent time management skills and ability to meet tight deadlines

  • Strong analytical and problem solving skills

  • Attention to detail

  • Ability to adapt to a constantly changing environment

  • Strong interpersonal skills

  • Strong team player

  • Ability to build strong internal/external business partnerships

Who you are:

  • Motivated, high-potential performer, with demonstrated ability to influence and lead

  • Strong communicator with excellent interpersonal skills

  • Able to solve complex problems and successfully manage ambiguity and unexpected change

  • Teachable and embracing of best practices and feedback as a means of continuous improvement

  • Consistently high achiever marked by perseverance, humility and a positive outlook in the face of challenges

What we offer:

In addition to an outstanding work environment with rapid advancement potential, Gartner associates enjoy exceptional compensation and benefits, including:

  • An upbeat, positive culture. Integrity, objectivity, collaboration, results and a no-limits mindset are central to our values

  • Limitless growth. We work with you to help you meet your goals and advance within the company

  • Encouragement to be innovative and challenge status quo

  • Exposure to industry leading training and development

  • Performance based recognition and rewards

Job Requisition ID:25505

By submitting your information and application, you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence.

Gartner Applicant Privacy Link:

For efficient navigation through the application, please only use the back button within the application, not the back arrow within your browser.

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Patient Account Collections

21St Century Oncology

Posted 3 weeks ago

VIEW JOBS 11/16/2018 12:00:00 AM 2019-02-14T00:00 PURPOSE: The Patient Account Representative is responsible for assisting in the billing and collections process of patient accounts for assigned physician groups ESSENTIAL DUTIES AND RESPONSIBILITIES: * Work and process insurance denials to resolution. * Analyze payments received and adjustments taken to assure accurate reimbursement. * Contact and communicate with insurance companies to obtain claim status * Run aging reports to determine what accounts need to be followed up on. * Timely follow-up on outstanding charges. * Obtain patients medical records to provide supporting documentation regarding charges and claims when necessary. * Submit reviews or appeals to insurance companies * Notify management of trends in non-payment that are identified in the processing of claims. * Provide monthly written progress reports to Manager * Deliver specific reports in a timely and consistent manner. * Maintains attendance according to scheduled days and hours and appropriate dress and appearance standards, according to company policy. * Attends mandatory company training sessions as required by state/federal law where applicable. QUALIFICATION REQUIREMENTS: * Ability to identify and resolve collection issues * Ability to read and understand different Explanation of Benefits * Ability to communicate clearly and effectively verbally and in writing * Ability to document accounts clearly * Ability to efficiently manage multiple tasks * Ability to analyze End Of Month reports and Aging reports * Ability to read and understand HCFA regulations, i.e. Medicare Updates * Ability to focus and successfully meet monthly or quarterly goals set by Management. EDUCATION AND/OR EXPERIENCE: * Intergy (EHR) Knowledge * Thorough knowledge of medical insurance & the code capture process * Basic Computer Knowledge and adequate typing skills * Good Phone Etiquette CONFIDENTIAL AND SENSITIVE INFORMATION: * Must properly control the release of proprietary and confidential information. PHYSICAL DEMANDS: Balancing Yes Crouching Yes Pulling Yes Carrying Yes Grasping Yes Sitting Yes Climbing No Kneeling Yes Standing Yes Crawling No Lifting Yes Seeing Yes Job Description Clause: The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer. 21St Century Oncology Fort Myers FL

Collections Specialist