Collections Specialist

Dayton Physicians Network Dayton , OH 45401

Posted 2 months ago

Dayton Physicians Network is looking to add a Collections Specialist at our corporate business office. Upon completion of training, this position will be eligible to work from home coming into the office as needed.

This position is responsible for collection of delinquent patient accounts.

Schedule: Monday through Friday 8:00am - 4:30pm

No evenings, weekends or holidays!

DPN Core Value Expectations:

The CARES model reflects the principles that guide our day-to-day behaviors; our decisions, our actions, and our relationships with each other and with the patients and families we serve. All DPN employees are expected to embrace and demonstrate the following:

  • COMPASSION: we show compassion for others
  • ACCOUNTABILITY we hold ourselves accountable for our actions
  • RESPECT: we show respect for others
  • EXCELLENCE: we strive for excellence in all that we do
  • SERVICE: we provide outstanding service to our patients, team members and community.

Essential Duties and Responsibilities:

  • Identifies delinquent accounts, aging period and payment sources. Processes delinquent unpaid accounts by contacting patients;

  • Reviews each account, credit reports and other information sources such as credit bureaus;

  • Performs various collection actions including contacting patients by phone;

  • Evaluates patient financial status and establishes budget payment plans. Follows and reports status of delinquent accounts;

  • Reviews accounts for possible assignment makes recommendation to Revenue Cycle Manager and prepares information for collection agency;

  • Assigns uncollectible accounts to collection agency or attorney via DPN policy. Contacts lawyers involved in third-party litigation;

  • Develops collection letters;

  • Identifies and resolves patient billing complaints;

  • Participates in educational activities;

  • Maintains strict confidentiality;

  • Claim management against estates, bankruptcy, and other billing situations;

  • Follow all health care privacy and safety rules and adheres to Dayton Physicians Core Values;

  • Other duties as assigned.

Supervisory Responsibilities:

Not applicable

Required Education and/ or Experience:

High School Diploma or GED.

Two years of previous experience working in a Medical Billing Office

3-5 years medical billing experience is preferred

Strong working knowledge of CPT, HCPCS, ICD-10 coding

General Skill Requirements:

  • Excellent oral and written communication

  • Knowledge of claims processing in a managed care environment, commercial payer environment along with government payers and knowledge of the Fair Debt Collections Practice Act (FDCPA) and other legal policies regarding collecting debt from patients.

  • Working knowledge of Microsoft Office, including Word, Excel and Outlook.

  • Experience working with a Practice Management system.

  • Attendance and punctuality are essential requirements of this position to provide excellent customer service to both our internal and external stakeholders.

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Collections Specialist

Dayton Physicians Network