Collections Specialist

Cowan Systems Baltimore , MD 21203

Posted 2 months ago

Collections Specialist

Formed in 1924, Cowan Systems enjoys a history of excellence and quality in the transportation industry. Due to continued growth, Cowan Systems is seeking a Collections Specialist for our corporate office in Baltimore, Maryland. Qualified candidates are detail oriented, thorough, professional, and have experience with customer service related tasks.

Cowan Systems is a national truckload carrier. We specialize in providing high quality dedicated fleet services for companies requiring first-rate freight transportation performance. Our Cowan Logistics Division sources the optimal method of transporting our customers freight as efficiently as possible, while maintaining unprecedented service and reliability. Our 100% supply chain solution includes local and long haul trucking in and out of Cowan facilities.

Job Duties

  • Review and become specialized in all requirements of the billing department on each assigned account

  • Make contact with all account AP departments to confirm invoicing is being received properly and in accurate format for payment

  • Develop professional relationship with all accounts payable contacts on each assigned account.

  • Audit accounts for accurate billing and monitor aged and skipped invoices to ensure payment is received timely.

  • Facilitate the resolution of billing disputes with customers, sales reps, account managers and the billing teamall within tight time constraints

  • Phone Contact with all accounts is a requirement

  • Ensure allocations of adjustments and payments are conducted in a timely fashion

  • Work closely with Management to ensure credits/adjustments are researched and processed

  • Monitor delinquent accounts and affect the collection of these accounts via telephone, e-mail and elevation to management as necessary

  • Maintain confidentiality of company/customer information in all business dealings

  • Act as the custodian of accounts, responsible for accuracy of billing and payment of same

  • Document of all work through company provided CRM program

  • Perform other duties as assigned

Job Requirements:

  • Ability to work successfully and professionally in a team-based environment

  • Strong Excel Skills

  • Commitment to excellence in collections and customer service

  • Excellent skills in negotiation and oral/written communication

  • Knowledge of and/or ability to quickly learn Transportation contracts, pricing, and terminology, as well as our sales, credit and customer service policies

  • Ability to juggle demands, meet deadlines and make decisions in a fast-paced work setting

  • Analytical - visualize, articulate, and solve both complex and simple problems and concepts, and make decisions that are sensible and based on available information

  • Dependability - consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance

  • Extremely organized and detail oriented

  • Strong communication (both verbal and written), problem solving, & decision making skills

  • Transportation or Trucking experience is a plus

  • 5+years of relevant experience (Credit, Collections, Customer Service, Billing)

Outstanding benefits, including:

  • Health, Dental, Vision, Life & Disability

  • Sick, Vacation, and Holiday PTO

  • 401K Options

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Collections Specialist

Cowan Systems