Formed in 1924, Cowan Systems enjoys a history of excellence and quality in the transportation industry. Due to continued growth, Cowan Systems is seeking a Collections Specialist for our corporate office in Baltimore, Maryland. Qualified candidates are detail oriented, thorough, professional, and have experience with customer service related tasks.
Cowan Systems is a national truckload carrier. We specialize in providing high quality dedicated fleet services for companies requiring first-rate freight transportation performance. Our Cowan Logistics Division sources the optimal method of transporting our customers freight as efficiently as possible, while maintaining unprecedented service and reliability. Our 100% supply chain solution includes local and long haul trucking in and out of Cowan facilities.
Review and become specialized in all requirements of the billing department on each assigned account
Make contact with all account AP departments to confirm invoicing is being received properly and in accurate format for payment
Develop professional relationship with all accounts payable contacts on each assigned account.
Audit accounts for accurate billing and monitor aged and skipped invoices to ensure payment is received timely.
Facilitate the resolution of billing disputes with customers, sales reps, account managers and the billing teamall within tight time constraints
Phone Contact with all accounts is a requirement
Ensure allocations of adjustments and payments are conducted in a timely fashion
Work closely with Management to ensure credits/adjustments are researched and processed
Monitor delinquent accounts and affect the collection of these accounts via telephone, e-mail and elevation to management as necessary
Maintain confidentiality of company/customer information in all business dealings
Act as the custodian of accounts, responsible for accuracy of billing and payment of same
Document of all work through company provided CRM program
Perform other duties as assigned
Ability to work successfully and professionally in a team-based environment
Strong Excel Skills
Commitment to excellence in collections and customer service
Excellent skills in negotiation and oral/written communication
Knowledge of and/or ability to quickly learn Transportation contracts, pricing, and terminology, as well as our sales, credit and customer service policies
Ability to juggle demands, meet deadlines and make decisions in a fast-paced work setting
Analytical - visualize, articulate, and solve both complex and simple problems and concepts, and make decisions that are sensible and based on available information
Dependability - consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance
Extremely organized and detail oriented
Strong communication (both verbal and written), problem solving, & decision making skills
Transportation or Trucking experience is a plus
5+years of relevant experience (Credit, Collections, Customer Service, Billing)
Outstanding benefits, including:
Health, Dental, Vision, Life & Disability
Sick, Vacation, and Holiday PTO