Collections Specialist

The Collections Specialist is responsible for managing and maintaining customer accounts receivable to ensure money is received within terms.

Major Responsibilities:

• Review rejected invoices for validity

• Perform collection activities in order to meet current goals and metrics

• Forward rejected invoices on to the appropriate parties for resolution

• Verify payment status of outstanding invoices

• Document interaction with customers

• Review and recommend action for slow/poor paying customers

• Make collection calls

• Prepare and maintain demand letters

• Resend invoices and statements as required

• Review daily cash application report for discrepancies

• Review unapplied cash report and apply appropriately

• Work with sales representative to improve collections and customer knowledge of credit, billing and collection policy

• Duties, responsibilities and activities may be assigned or changed from time to time

Minimum Qualifications:

• Three years of business to business collections experience is required

• Experience in the transportation industry is preferred

• Must have excellent communication skills, both verbal and written, with the ability to effectively interface with customers and internal personnel

• Must be able to multi-task and work in a fast paced environment

• Proficiency with software programs such as MS products Lotus Notes is preferred; data entry skills are required

• Must be a team player with high energy and strong organizational and problem solving skills

• Must be able to work with minimal supervision