Collections Specialist

Clean Harbors, Inc. Norwell , MA 02061

Posted 2 months ago

Job Description

Overview

  • Health and Safety is our #1 priority and we live it 3-6-5

  • Competitive wages

  • Comprehensive health benefits coverage after 30 days of full-time employment

  • Group 401K with company matching component

  • Opportunities for growth and development for all the stages of your career

  • Generous paid time off, company paid training and tuition reimbursement

  • Positive and safe work environments

Responsibilities

  • Ensuring that Health and Safety is the number one priority by complying with all safe work practices, policies, and processes and acting in a safe manner at all times;

  • Demonstrate excellent customer services skills (both oral and written)

  • Effectively manage an accounts receivable portfolio, as instructed - specifically collecting on past due invoices (via telephone, email, customer payment portal, etc), promptly addressing short-paid invoices, escalating customer disputes, and facilitating resolution on previously unresolved matters

  • Manage portfolio with particular attention to customer, industry, service line or economic trending

  • Maintain customer files, including updated collection notes

  • Prepare reports as needed by customers and management

  • Submit reports for accounting adjustments (application of credits, debits, and offsets)

  • Investigate (or refer for investigation) credit issues

  • Understand contracted terms and conditions, and make necessary referrals/ escalations regarding receivables issues related to contracted terms and conditions as needed

  • The ability to resolve disputes by partnering with Sales, Operations, and other Clean Harbors teams

  • Review and reconcile customer accounts as needed

  • Critically review customer credit worthiness and recommend credit holds (recommendations must meet standards for management review)

  • Critically review and make recommendations to manager of accounts to be submitted to the legal department (recommendations must meet standards for management review).

  • Satisfy daily PeopleSoft work list requirements and call targets established.

Qualifications

  • High School diploma or equivalent required. Associates Degree preferred;

  • 1-3 years commercial collections experience required;

  • Basic knowledge of procurement and electronic involving systems utilized by National Accounts preferred;

  • Proficiency with PeopleSoft preferred

  • Understanding of basic accounting principles;

  • Understanding of basic customer procurement principles;

  • Basic understanding of complex billing requirements;

  • Ability to utilize current internet technology as a research tool;

  • Ability to professionally address and resolve difficult customer interactions, as well as the ability to develop, foster and maintain customer relationships during the collection process;

  • Full understanding of team concept.

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Collections Specialist

Clean Harbors, Inc.