Collections Specialist

Clean Harbors, Inc. Norwell , MA 02061

Posted 2 months ago

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Job Description

Overview

Health and Safety is our #1 priority and we live it 3-6-5
Competitive wages
Comprehensive health benefits coverage after 30 days of full-time employment
Group 401K with company matching component
Opportunities for growth and development for all the stages of your career
Generous paid time off, company paid training and tuition reimbursement
Positive and safe work environments

Responsibilities

Ensuring that Health and Safety is the number one priority by complying with all safe work practices, policies, and processes and acting in a safe manner at all times;
Demonstrate excellent customer services skills (both oral and written)
Effectively manage an accounts receivable portfolio, as instructed - specifically collecting on past due invoices (via telephone, email, customer payment portal, etc), promptly addressing short-paid invoices, escalating customer disputes, and facilitating resolution on previously unresolved matters
Manage portfolio with particular attention to customer, industry, service line or economic trending
Maintain customer files, including updated collection notes
Prepare reports as needed by customers and management
Submit reports for accounting adjustments (application of credits, debits, and offsets)
Investigate (or refer for investigation) credit issues
Understand contracted terms and conditions, and make necessary referrals/ escalations regarding receivables issues related to contracted terms and conditions as needed
The ability to resolve disputes by partnering with Sales, Operations, and other Clean Harbors teams
Review and reconcile customer accounts as needed
Critically review customer credit worthiness and recommend credit holds (recommendations must meet standards for management review)
Critically review and make recommendations to manager of accounts to be submitted to the legal department (recommendations must meet standards for management review).
Satisfy daily PeopleSoft work list requirements and call targets established.

Qualifications

High School diploma or equivalent required. Associates Degree preferred;
1-3 years commercial collections experience required;
Basic knowledge of procurement and electronic involving systems utilized by National Accounts preferred;
Proficiency with PeopleSoft preferred
Understanding of basic accounting principles;
Understanding of basic customer procurement principles;
Basic understanding of complex billing requirements;
Ability to utilize current internet technology as a research tool;
Ability to professionally address and resolve difficult customer interactions, as well as the ability to develop, foster and maintain customer relationships during the collection process;
Full understanding of team concept.

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