Collections Specialist

Description

Our mission:

Cellebrite' s (Nasdaq: CLBT) mission is to enable its customers to protect and save lives, accelerate justice, and preserve privacy in communities around the world. Cellebrite is a global leader in Digital Intelligence solutions for the public and private sectors, empowering organizations to master the complexities of legally sanctioned digital investigations by streamlining intelligence processes. Trusted by thousands of leading agencies and companies globally, Cellebrite' s Digital Intelligence platform and solutions transform how customers collect, review, analyze and manage investigative digital data in legally sanctioned investigations.

About your mission?

• The Collection specialist is responsible for collecting the maximum amount of overdue funds from customers and resolve billing disputes to ensure prompt collection.

• Identify delinquent accounts and communicate with the customer regarding expectations of payment. Place collections calls and/or correspondence to customers related to past due accounts receivable

• Provide customers required documentation related to their account

• Research discrepancies and provide solutions

• Prioritizes portfolio so that collection efforts result in maximum benefits by using for key indicators that a customer account is in jeopardy of becoming delinquent

• Discuss possible repayment plans and settlements with borrowers that will directly impact the company's recovery results

• Proactively inform sales members of problem orders and accounts

• Contributes ideas for process improvement based on identified themes and an understanding of the big picture.

• Other projects or duties as assigned.

Requirements

Responsibilities:

• Bachelor's degree (preferably in Business Administration, Finance or Accounting)

• 3+ years of Collections experience

• Ability to researching and organize information

• Strong verbal, written, and presentation skills

• Strong interpersonal and customer relation skills.

• Ability to function independently with little or no supervision as well as function in a team environment.

• Proficient in Excel

• Experience with NetSuite and or SalesForce a plus

This position is fully remote.

Cellebrite is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

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