Collections Specialist

Company Overview

Credit First National Association is a private label credit card bank and the consumer credit division of Bridgestone Americas. The Bridgestone Americas family of enterprises, including CFNA, is comprised of more than 50 production facilities and 55K employees throughout the Americas. We provide the consumer credit solution for the Firestone Complete Auto Care, Tires Plus, and Wheel Works brands, in addition to customized retail credit services for more than 8,000 other tire and automotive retailers nationwide. At our office in Cleveland, OH, more than 300 professionals gather each day to run a successful private label credit card program. We invest in our community and strongly believe that meaningful commitment to a wide variety of philanthropic organizations builds a better world and a brand that makes us proud.

Position Summary

This position is responsible for the collection of 30 - 90 day accounts via an automated outbound dialer as well as answering inbound calls from customers. This is a fast paced, goal oriented collection call center position.

Responsibilities

• Handle outbound collection calls initiated by the automated dialer
• Negotiate payment arrangements to assist customers in curing their delinquency
• Facilitate inbound customer calls regarding past due balances and/or account inquiries
• Initiate account corrections/updates/adjustments when necessary
• Thoroughly document account notes
• Validate customer demographics (phone, address, etc.) to ensure accuracy
• Other duties as assigned

Qualifications (years of experience, education, specific systems and credentials needed):

Required:

• Strong verbal communication skills
• Speaks clearly and is easily understood
• Uses proper grammar and choice of words
• Summarizes understanding and agreements
• Ability to demonstrate concern for customers and a willingness to find solutions
• Empathetic/understanding/acknowledgement of customers' specific circumstances
• Remains polite and professional throughout dialogue
• Effectively and succinctly resolves issues
• Listening and negotiation skills
• Maintains a commitment to achieving goals
• Maintains a positive attitude
• By behavior, demonstrate adherence to the company's core values
• Basic knowledge of federal regulations related to credit and collections
• Seeks out and supports continuous improvement within the department
• Ability to multi-task and quickly move from one function to another
• Basic typing skills

Preferred:

• Previous call center experience

Required:

• High School Diploma or equivalent

Location: Full on-site in Brook Park, Ohio

Benefits: Medical, Dental, Vision, 401(k), Life Insurance, Pet Insurance, PTO, Referral Payment, Tire and Automotive Services Discounts, On-site Fitness Center and Café.

What we offer

At Bridgestone, what really matters is to foster co-creation opportunities and empowering you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations. Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our larger mission to "Serve Society with Superior Quality", for that, we offer you more than just a competitive compensation; we will provide you:

• A supportive and engaging onboarding experience to ensure a smooth transition into our team.
• The opportunity to develop and grow, through training and regular mentorship.
• Corporate Social Responsibility activities.
• A truly global, dynamic and challenging work environment.
• Agility and work/life effectiveness and your long-term well-being.
• A diverse and inclusive team.