Collections Specialist

Who We Are:

We are Newark, an Avnet Company, part of Farnell Global, the fast and reliable distributor of products and technology for electronic and industrial system design, maintenance, and repair. From research and design through prototype to production, we are here to help you access the products and services you need 24/7. With more than 80 years of experience, 47 localized websites, and a dedicated team of over 3,500 employees, we provide every component you need to build the technology of tomorrow.

Farnell Global trades as Farnell in Europe, Newark in North America, and element14 throughout Asia Pacific. We also sell direct to consumers through a network of resellers, and our CPC business in the UK.

We have been part of the established global technology distributor, Avnet, since 2016. Today, this relationship allows us to support our customers at every stage of the product life cycle, offering a truly unique distribution model, as well as expertise in end-to-end delivery and product design.

US Citizenship is required for this role

Job Summary

• Collects outstanding monies owed to Newark by its largest customers.
• Work cross-functionally with Sales, Sales Support, Financial Operations and GBS to ensure our collections process is best in class.
• Decrease DSO and increase cash flow for the organization by providing superior customer service, reconciliation of accounts regarding any outstanding issues and by adhering to best practices with relation to Credit and Collections.

Principal Responsibilities

• Contacts customers to resolve past dues balances, account clean-up
• Identifies to management customer's reasons for non-payment and works with management toward a solution to prevent reoccurrence of the same issues.
• Reconciles problem invoices / accounts by collaborating with sales, financial operations, sales support and GIS.
• Responds to customer inquiries and internal inquiries within a reasonable time frame.
• Sends duplicate invoices, credit memos and PODs as requested.
• Ensures credit memos, negative invoices, debit memos, 300-06 are being addressed in a timely manner and resolved with the customer.
• Provide Ad Hoc reporting and analysis when requested by management.

Job Level Specifications

• Antiquated system makes it difficult to resolve issues.
• Collaborating with sales to ensure that past due balances are paid while keeping the Newark / Customer relationship in tact.
• Cross-functional relationships have deteriorated over the years. It is crucial that those relationships mend and improve.

Experience

• Typically requires a minimum of five years of related experience.
• 1-2 years of business / commercial collections experience preferred.
• Proficient in the use of Microsoft Excel, Microsoft Word, and the ability to learn Newark in-house applications quickly.
• Excellent communication skills both written and verbal.
• Intermediate keyboarding skills
• Ability to perform basic mathematical tasks
• Ability to prioritize and performing multiple tasks at once is crucial for the individual to achieve success

Education/Certification

• HS Diploma required
• College degree or earned college credit is highly recommended, but not required.

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What We Offer:

Our employees work hard to live our values and help us grow. Our total rewards strategy supports Avnet's ability to attract, engage, develop, and reward our employees, while promoting a diverse and inclusive environment. We offer competitive compensation and benefit programs - from time away and flexible working arrangements to programs supporting employee well-being and opportunities to give back to your community.

• Generous Paid Time Off

• 401K and Pension Plan

• Paid Holidays

• Family Support (Paid Leave, Surrogacy, Adoption)

• Medical, Dental, Vision, and Life Insurance

• Long-term and Short-term Disability Insurance

• Health Savings Account / Flexible Spending Account

• Education Assistance

• Employee Development Resources

• Employee Wellness, Leadership Development and Mentorship Programs

Benefits listed above may vary depending on the nature of your employment with Avnet.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.

Avnet is an Equal Opportunity Employer committed to providing equal opportunities to all employees and applicants for employment without regard to race, color, religion, ancestry, national origin, sex (including pregnancy), age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other characteristic protected by law. This policy of non-discrimination also applies to religious dress and grooming practices. Avnet will accommodate employee religious dress standards and grooming practices that do not result in undue hardship for the Company. If you are interested in applying for employment with Avnet and need special assistance or an accommodation to apply for a posted position contact our Human Resources Service Center at (888) 994-7669.