Collections Specialist

Augustana Care Corporation Edina , MN 55424

Posted 1 week ago

Cassia has a rare opening for an experienced Collections Specialist to join our Home Office team! In this role, you will identify aging receivables, initiate and conduct all collections activities for assigned accounts, and assist residents and families with Medical Assistance application procedures.

Our ideal candidate has 3+ years' experience in a collections environment. This person should also have a strong understanding of collections procedures, timelines, laws, rules, and regulations.

This is a Full-Time, benefit eligible position with the potential to work remotely with a hybrid schedule after training is completed.

Pay: $20 - $22 / hour depending on experience

Collections Specialist responsibilities:

  • Proactively identify aging receivables.

  • Initiate and conduct all collection activities for accounts assigned.

  • Contact past due customers primarily via phone, also in person, by letter and E-mail to arrange payment.

  • Determine if there are any billing issues that are delaying payment of accounts.

  • Assist residents and families with Medical Assistance application procedures.

  • Develop and implement payment plans to collect outstanding balances.

  • Coordinate and prepare for monthly collection meetings.

  • Maintain a professional attitude and appearance at all times.

  • Perform other related duties and tasks as assigned.

Collections Specialist requirements:

  • 3+ years' experience in a collections environment required.

  • Must have proficiency in word-processing and spreadsheet applications.

  • Must be familiar with Accounts Receivable software.

  • Knowledge of Healthcare collections a plus.

  • Ability to influence/persuade others in often confrontational/sensitive situations.

  • Strong organizational, analytical problem solving skills.


  • Competitive wages with credit for experience

  • Tuition Discount Opportunities/ Scholarships/ Student Loan Forgiveness (site specific, ask for details)

  • Paid Time Off (PTO)

  • 403(b) or 401(k) with employer match

  • Healthcare, dental, health savings, vision, life, disability, & flex spending options for Full-Time employees

  • Employer paid Basic Life Insurance for Full-Time Employees

  • Employee Discount Program

  • Longevity Recognition, Paid Volunteer Time, and Mentorship Programs

  • Collaborative and Inclusive Work Culture

  • Employee Assistance Program with free confidential counseling/coaching for self and family members

About Us:

Cassia is a faith-based, nonprofit organization with over 200 years of experience caring for those in need. Our Mission is to foster fullness of life for older adults in the spirit of Christ's love. We take pride in providing compassionate care for our residents by embracing our eight values and service standards: Compassion, Integrity, Excellence, Innovation, Stewardship, Unity, Respect and Collaboration.

At Cassia, you will be empowered to foster fullness of life for those we serve. Cassia will support your career goals and celebrate your passions. If you are seeking a career experience where you will have fun, be challenged, and recognized for your individuality, Cassia is the answer.

I AM Cassia... Are You?

EOE/AA Employer/Vet/Disabled *A Drug Free Workplace *A Veteran Friendly Employer

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Collections Specialist

Augustana Care Corporation