Apogee Enterprises Owatonna , MN 55060
APOGEE ENTERPRISES, INC.
POSITION:APS Collections Specialist
REPORTS TO Director, Credit & Collections
DEPARTMENT: Apogee Process Services (APS)
LOCATION: Viracon - Owatonna, MN
General Description and Essential Function:
This position offers a wide variety of work assignments and responsibility within the APS Department of Apogee Services, Inc.
The APS Collections Specialist will work closely with the APS Credit Analyst as well as the Apogee Director, Credit & Collections. This position will support multiple processes for APS including customer account collections and, when needed, as a backup for the APS Data Steward. The focus will be to ensure that we continue to provide superior service to our internal and external customers.
Collections as assigned in the collections portfolio within GetPaid.
Lien waiver processing.
To follow-up with customers in retrieving completed project information sheets.
Effectively utilize the GetPaid software along with Apogee and/or Business Unit ERP systems.
Identify customer disputes and send to appropriate resolver at the business unit. Help to follow-up and document progress through resolution.
Provide customer service and develop relationships with internal/external clients and suppliers.
Respond to daily credit reference requests as per the rules established by APS.
Apprise the APS Credit Analyst of any complicated collection matters or those that may require special handling or approval outside of the assigned strategy or policy.
Notify the APS Credit Analyst and/or the Director, Credit & Collections of any noticed financial, management, and or ownership changes of assigned customers.
Provide back-up support, when needed, to the APS Credit Analyst and the APS Data Steward.
Communicate and work with business unit accounting, credit, finance, purchasing and sales personnel.
Help to ensure that key APS performance goals and metrics are met and if possible improved.
Serve as a backup, as needed, to other Apogee Business Unit's Collections Portfolios.
Participate in the team-based work groups that make up the business unit credit departments.
Help to improve processes that are no longer effective or in need of updating.
Cash application services for designated business units.
High School Graduate or GED Equivalent with a minimum of two years office accounting experience or a two-year degree in related fields such as accounting, business administration or finance. Experience in the credit & collections field is a plus especially if it is in the commercial construction arena.
Experience working with ERP Systems.
Experience handling multiple tasks under a challenging customer (internal & external customers) networks.
Good communication skills. Ability to communicate clearly both verbally and in writing.
Able to keep customer security and sensitive information in extreme confidence.
Strong analytical skills
Experience working with Excel, Outlook and Word documents.
Available to work overtime to meet customer demands or project deadlines.
Ability to travel if deemed necessary.