Essential Duties and Responsibilities:
Make outbound collection calls on World Acceptance Corporation's delinquent customer accounts.
Process correspondences with adherence to the Fair Debt Collection Practices Act (FDCPA).
Maintain knowledge of functional area and company policies and procedures.
Provide feedback to management concerning possible opportunities for areas of improvement.
Provide valuable insight and recommendations to improve processes and efficiency.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:
Ability to work in a team fostered environment.
Ability to work in a multi-tasked environment.
Ability to prioritize and organize work.
Ability to adapt to flexible work scheduling.
Ability to maintain the highest level of confidentiality.
Proficient personal computer skills.
Excellent interpersonal, written, and oral communication skills.
Education and/or Experience:
High School Diploma or General Educational Development (GED) Certificate.
Previous experience in a call center/collections setting.
Must be able to constantly remain in a stationary position.
The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
Occasionally may require light lifting up to 25 pounds.
This job description reflects management's assignment of essential functions; and nothing in this herein restricts management's right to assign or reassign duties and responsibilities to this job at any time.
It is the policy of World Acceptance Corporation to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, World Acceptance Corporation will provide reasonable accommodations for qualified individuals with disabilities.