Collections RepresentativeEmployee TypeEmployee
Requisition Primary Location
Ft Myers, Florida
Notifies or locates customers with delinquent accounts and attempts to secure payment by performing the following duties.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Mails form letters to customers to encourage payment of delinquent accounts.
Confers with customer by telephone in attempt to determine reason for overdue payment, reviewing terms of sales, service, or credit contract with customer.
Notifies credit department if customer fails to respond.
Records information about financial status of customer and status of collection efforts.
Orders repossession or service disconnection, or turns over account to attorney.
Sorts and files correspondence.
Receives payments and posts amount paid to customer account.
Grants extensions of credit.
Traces customer to new address by inquiring at post office or by questioning neighbors.
File mechanic leans and small claims court disputes.
Must be able to converse diplomatically with customers and public officials.
To perform the job successfully, an individual should demonstrate the following competencies
Designs work flows and procedures.
Generates creative solutions; Demonstrates attention to detail.
Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Uses reason even when dealing with emotional topics.
Strives to continuously build knowledge and skills; Shares expertise with others.
Manages difficult or emotional customer situations; Responds promptly to customer needs; Meets commitments.
Focuses on solving conflict, not blaming; Listens to others without interrupting; Keeps emotions under control.
Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions.
Writes clearly and informatively; Edits work for spelling and grammar; Presents numerical data effectively; Able to read and interpret written information.
Builds commitment and overcomes resistance.
Exhibits confidence in self and others; Effectively influences actions and opinions of others.
Understands business implications of decisions.
Works within approved budget; Develops and implements cost saving measures; Conserves organizational resources.
Treats people with respect; Keeps commitments; Works with integrity and ethically.
Follows policies and procedures; Completes administrative tasks correctly and on time.
Able to deal with frequent change, delays, or unexpected events.
Is consistently at work and on time.
Follows instructions, responds to management direction; Takes responsibility for own actions.
Displays original thinking and creativity.
Exhibits sound and accurate judgment.
Prioritizes and plans work activities; Uses time efficiently.
Approaches others in a tactful manner.
Meets productivity standards; Completes work in timely manner; Strives to increase productivity.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High school diploma or general education degree (GED); or one to two years related experience and/or training; or equivalent combination of education and experience.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
To perform this job successfully, an individual should have knowledge of Word processing software and Excel spreadsheet software.