Collections Representative

SUMMARY

As a Collections Representative, you will be responsible for managing the collections process for facility and insurance accounts within your assigned region. This will include proactively reviewing each account to determine where to prioritize collection efforts, identify delinquent accounts, and working to resolve invoicing issues. A thorough understanding of the billing and collection process is essential to success in this role. This role will require a high volume of professional and courteous communication with accounts through a variety of channels including phone, and email.

ESSENTIAL FUNCTIONS:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Predictable, reliable, and punctual attendance is an essential function of the job role.

• Handle the collections process for patients, facility, and insurance accounts within the assigned region, including monitoring aging reports, identifying delinquent accounts, and prioritizing collection efforts.
• Review and reconcile client invoices to ensure accuracy and resolve any billing discrepancies or disputes in a timely manner.
• Proactively follow up with clients via phone, email, and written correspondence to address payment delays and negotiate repayment plans when necessary.
• Work collaboratively with the billing and accounts receivable teams to address any invoicing errors or issues that may impact collections.
• Maintain professional and courteous communication with clients regarding outstanding balances, payment terms, and collection efforts.
• Utilize collection software and tools to track and document collection activities, including phone calls, emails, and payment arrangements.
• Prepare regular reports on collections performance, aging trends, and account receivable metrics for management review.
• Identify opportunities for process improvements and implement strategies to streamline collections workflows and maximize cash flow.

PHYSICAL DEMANDS:

The physical demands and work environment described here are representative of those an employee encounters while performing the essential functions of this job.

Sitting for extended periods of time, computer usage including data entry, sending emails, handling paperwork and documentation, and participating in meetings. Effective communication skills are crucial, including the ability to make and receive phone calls. This may involve using a headset or phone handset for extended periods.

MINIMUM REQUIREMENTS:

Education & Experience: High School Diploma or G.E.D. and 1-3 years of collections experience; or an equivalent mix of education and experience. Long term care pharmacy experience preferred.

Computer Skills: Intermediate computer proficiency. Prior experience with medical billing and collections software preferred.

Language Skills: Ability to read and interpret documents such as medication documentation, business correspondence and procedure manuals; ability to write routine reports and business correspondence; ability to speak effectively, both in person and by telephone, to customers or employees of the organization.

Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs; ability to understand and interpret statistical reports, data charts and graphs.Location: Bardonia, NY
Salary:  $60,000 - $70,000