Collections Representative, Merchant

Fiserv, Inc. Marietta , GA 30060

Posted 3 weeks ago

What does a successful Merchant Collection Representative do?

As a member of the Merchant Collections Group you will be a part of a diverse group that likes to work hard while having fun. You will experience a variety of challenging assignments that will improve your communication, verbal and negotiations skills while being rewarded for excellent performance. We are a relatively small group and every contributor plays a vital role in our over-all success. If you have excellent work history with a strong job stability, we want to hear from you!

In this role, you can look forward to:

  • Working a set schedule Monday-Friday 8am-5pm

  • Working from home during the pandemic

  • Collecting debt via telephone in a call center environment manually or using an automatic telephone dialing system to contact merchants in regards to their outstanding accounts

  • Collecting accounts in compliance with all applicable regulations and internal performance standards to meet or exceed personal and/or departmental objectives

  • Establishing rapport with merchants in order to overcome objections and secure payment of the debt

  • Detailing all discussions and actions in a tracking system or database

  • Confirming payment arrangements and finalizing call

Basic Qualifications for Consideration:

  • High school graduate or equivalent
  • 1+ years customer service experience, preferably call center experience
  • 1+ years Dialer experience
  • 2+ years collections experience

Preferred Qualifications:

  • Experience with collections laws and regulations

  • Bilingual (Spanish or French) is a plus

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Learn more about Fiserv:

To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options.

We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.

Life moves fast. And as it does, we know most people aren't thinking about "financial services". But we are.

We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.

We're Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company's approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.

Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE 500 company and one of FORTUNE Magazine World's Most Admired Companies for the seventh consecutive year, we are committed to excellence and purposeful innovation.

We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran

Explore the possibilities of a career with Fiserv and Find Your Forward with us.

Apply Now

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Business Development Representative

Keurig Dr Pepper

Posted 2 days ago

VIEW JOBS 1/26/2021 12:00:00 AM 2021-04-26T00:00 Job Overview From a customer's perspective, is accountable for on premise selling of cold drink, fountain and vending. From a sales strategy perspective, is accountable for primarily new customers (acquisition) and minimal account maintenance on big accounts or problem areas. Focus is on new business, filling voids, and distribution availability. From a process perspective, is accountable to access and persuade throughout the selling process. Also, will be responsible for equipment placement that is for immediate consumption, single serve, etc. Schedule: This is a full time position working first shift Monday-Friday. Territory: Northside Chicago & Northwest subarbs Responsibilities: * Solicit and qualifies new customers for Cold Drink business. * Develop, plan and execute profitable volume-building activities with targeted accounts. * Implement channel specific plans. * Review company asset placements on basis of volume and return on investment for qualifying new accounts. * Manage account profiles and call schedules via route book system for current customers and target customers. * Responsible for measurement systems of profitability and volume within the assigned territory. * Manage territory within assigned Marketing and Operating Budgets. * Develop and execute total Business Plan for assigned territory. * Develop relationships with targeted accounts to maximize potential. Requirements * High school diploma or general equivalency diploma (GED) preferred * 1 year of previous package goods, outside, or systems sales experience * 2 years experience with Microsoft Office * Valid driver's license #CB #IND1 Company Overview Keurig Dr Pepper (KDP) is a leading coffee and beverage company in North America with dual headquarters in Burlington, MA and Plano, TX, with annual revenue in excess of $11 billion. KDP holds leadership positions in soft drinks, specialty coffee and tea, water, juice and juice drinks and mixers, and markets the #1 single serve coffee brewing system in the U.S. The Company maintains an unrivaled distribution system that enables its portfolio of more than 125 owned, licensed and partner brands to be available nearly everywhere people shop and consume beverages. With a wide range of hot and cold beverages that meet virtually any consumer need, KDP key brands include Keurig®, Dr Pepper®, Green Mountain Coffee Roasters®, Canada Dry®, Snapple®, Bai®, Mott's® and The Original Donut Shop®. The Company employs more than 25,000 employees and operates more than 120 offices, manufacturing plants, warehouses and distribution centers across North America. Benefits built for you: Our people are the heart of our business, which is why we offer robust benefits to support your health and wellness as well as your personal and financial well-being. We also provide employee programs designed to enhance your professional growth and development while ensuring you feel valued, inspired and appreciated at work. Keurig Dr Pepper Inc. is an equal opportunity employer and affirmatively seeks diversity in its workforce. Keurig Dr Pepper Inc. recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law. EOE Minorities/Females/Protected Veterans/Disabled Candidates must be able to pass a background check and drug test, as applicable for the role. * High school diploma or general equivalency diploma (GED) preferred * 1 year of previous package goods, outside, or systems sales experience * 2 years experience with Microsoft Office * Valid driver's license #CB #IND1 Keurig Dr Pepper Marietta GA

Collections Representative, Merchant

Fiserv, Inc.