Collections Representative, Merchant

Fiserv, Inc. Marietta , GA 30060

Posted 3 weeks ago

What does a successful Merchant Collection Representative do?

As a member of the Merchant Collections Group you will be a part of a diverse group that likes to work hard while having fun. You will experience a variety of challenging assignments that will improve your communication, verbal and negotiations skills while being rewarded for excellent performance. We are a relatively small group and every contributor plays a vital role in our over-all success. If you have excellent work history with a strong job stability, we want to hear from you!

In this role, you can look forward to:

  • Working a set schedule Monday-Friday 8am-5pm

  • Working from home during the pandemic

  • Collecting debt via telephone in a call center environment manually or using an automatic telephone dialing system to contact merchants in regards to their outstanding accounts

  • Collecting accounts in compliance with all applicable regulations and internal performance standards to meet or exceed personal and/or departmental objectives

  • Establishing rapport with merchants in order to overcome objections and secure payment of the debt

  • Detailing all discussions and actions in a tracking system or database

  • Confirming payment arrangements and finalizing call

Basic Qualifications for Consideration:

  • High school graduate or equivalent
  • 1+ years customer service experience, preferably call center experience
  • 1+ years Dialer experience
  • 2+ years collections experience

Preferred Qualifications:

  • Experience with collections laws and regulations

  • Bilingual (Spanish or French) is a plus

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Learn more about Fiserv:

To support the total well-being of our associates, Fiserv takes a broad approach to our benefits. We offer a comprehensive benefits package that provides flexibility and affordability with a variety of medical, dental, vision, life insurance and disability options.

We are #FISVProud of our benefits and well-being programs. Our commitment to wellness, wellness education, preventive services and fitness activities are designed to meet you where you are.

Life moves fast. And as it does, we know most people aren't thinking about "financial services". But we are.

We help people and businesses move money and information every minute of every day. Our solutions connect financial institutions, corporations, merchants and consumers to one another, millions of times a day, behind the scenes, reliably and securely.

We're Fiserv, a global leader in Fintech and payments enabling innovative financial services experiences that are in step with the way people live and work today. The company's approximately 44,000 associates proudly serve clients in more than 100 countries, so their customers, members and consumers can move money when and where they need it, at the point of thought.

Our Aspiration is to move money and information in a way that moves the world. As a FORTUNE 500 company and one of FORTUNE Magazine World's Most Admired Companies for the seventh consecutive year, we are committed to excellence and purposeful innovation.

We welcome and encourage diversity in our workforce. Fiserv is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran

Explore the possibilities of a career with Fiserv and Find Your Forward with us.

Apply Now

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Collections Representative, Merchant

Fiserv, Inc.