The Collections Representative will have the opportunity to work with high volume customers and offices to resolve issues with and collect on aging invoices. It is an exciting opportunity to not only build relationships with assigned customers and C.H. Robinson offices, but to also use their critical thinking skills to resolve everyday collections problems.
Our combination of work from home and work in office puts you in the driver's seat to best navigate all that your busy life demands. To ensure you have what you need to be successful, we provide an in-person onboarding process. After that, you are all set to work remotely 3-4 days/week.
The duties and responsibilities of this position consists of, but are not limited to, the following:
Utilize problem solving and critical thinking skills to determine root cause of aging invoices
Leverage systems functionality and established processes to resolve aging invoices
Develop professional relationships with internal and external customers, maintain open lines of communication and build rapport by providing timely and professional service
Escalate complex issues to senior team members and/or leadership
Continue to develop skills and build upon knowledge of collections process
Work within established procedures and adheres to quality guidelines
Contribute ideas for process improvement
Other duties or responsibilities as assigned according to the team and/or country specific requirements
High School Diploma or GED equivalent
Minimum 2 years of collections, cash applications, credit, accounts payable or related finance experience
Intermediate knowledge of Excel (basic formulas, pivot tables, VLOOKUP)
Strong customer service and interpersonal skills
Strong verbal and written communication skills
Critical thinking skills and problem resolution skills
Demonstrated ability to use own judgement and make sound decisions
Ability to work in fast-paced, professional, and deadline driven environment
Proficient in Microsoft Office Suite of programs
Values a diverse and inclusive work environment
Equal Opportunity and Affirmative Action Employer
C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We're committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.
Affirmative Action Employer/EOE/M/F/Disabled/Veteran
We are proud to offer a top-tier benefits package, including medical, dental, vision, life and disability insurance, prescription drug coverage, paid parental leave, paid holidays and paid time off (PTO), 401K, employee stock purchase plan, as well as a broad range of career development opportunities.
About C.H. Robinson
From the produce you buy, to the water you drink, C.H. Robinson delivers products to people all around the globe. We are one of the world's largest 3rd party logistic providers. Join our diverse team to innovate, solve problems, have fun and thrive.
C.H. Robinson Worldwide, Inc.