Collections Representative

C.H. Robinson Worldwide, Inc. Wood Dale , IL 60191

Posted 2 months ago

The Collections Representative will have the opportunity to work with high volume customers and offices to resolve issues with and collect on aging invoices. It is an exciting opportunity to not only build relationships with assigned customers and C.H. Robinson offices, but to also use their critical thinking skills to resolve everyday collections problems.

Our combination of work from home and work in office puts you in the driver's seat to best navigate all that your busy life demands. To ensure you have what you need to be successful, we provide an in-person onboarding process. After that, you are all set to work remotely 3-4 days/week.

Responsibilities:

The duties and responsibilities of this position consists of, but are not limited to, the following:

  • Utilize problem solving and critical thinking skills to determine root cause of aging invoices

  • Leverage systems functionality and established processes to resolve aging invoices

  • Develop professional relationships with internal and external customers, maintain open lines of communication and build rapport by providing timely and professional service

  • Escalate complex issues to senior team members and/or leadership

  • Continue to develop skills and build upon knowledge of collections process

  • Work within established procedures and adheres to quality guidelines

  • Contribute ideas for process improvement

  • Other duties or responsibilities as assigned according to the team and/or country specific requirements

Required Qualifications:

  • High School Diploma or GED equivalent

  • Minimum 2 years of collections, cash applications, credit, accounts payable or related finance experience

  • Intermediate knowledge of Excel (basic formulas, pivot tables, VLOOKUP)

Preferred Qualifications:

  • Strong customer service and interpersonal skills

  • Strong verbal and written communication skills

  • Critical thinking skills and problem resolution skills

  • Demonstrated ability to use own judgement and make sound decisions

  • Ability to work in fast-paced, professional, and deadline driven environment

  • Proficient in Microsoft Office Suite of programs

  • Values a diverse and inclusive work environment

Equal Opportunity and Affirmative Action Employer

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams. We're committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Affirmative Action Employer/EOE/M/F/Disabled/Veteran

Benefits

We are proud to offer a top-tier benefits package, including medical, dental, vision, life and disability insurance, prescription drug coverage, paid parental leave, paid holidays and paid time off (PTO), 401K, employee stock purchase plan, as well as a broad range of career development opportunities.

About C.H. Robinson

From the produce you buy, to the water you drink, C.H. Robinson delivers products to people all around the globe. We are one of the world's largest 3rd party logistic providers. Join our diverse team to innovate, solve problems, have fun and thrive.

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Collections Representative

C.H. Robinson Worldwide, Inc.