$14.85 per hour!
1st Financial Bank USA (1FBUSA) is seeking several new Collections team members for its upcoming training class. Minimum salary is $14.85 hour (includes shift differential) and higher based on requisite skills and experience plus commissions.
1st Financial Bank USA (1FBUSA), focuses on establishing and maintaining credit card relationships on a nationwide basis to the U.S. college and graduate student market and is currently hiring for a training class at our Sioux Falls Card Operation Center. Working at 1FBUSA means joining a tenured team of professionals in a casual dress work atmosphere and a rich lineup of health, financial and work/life benefits including:
Comprehensive and affordable medical, Rx, dental, vision, life and disability coverage
25-day annualized paid time off including 100% cash out for unused time
Health Savings Account w/company contribution up to $1,000 annually
Dependent Care Spending Account w/company contribution up to $1,200 annually
401(k) w/company matching contribution up to $2,500 annually
Tuition reimbursement by the company up to $2,500 annually
As a Customer Assistance Professional/Collections Representative on our Collections team, you will help create successful solutions over the phone with our Credit Card Members whose payments are past due. You will be responsible for advising Card Members of their account status and offer a variety of payment arrangements that will assist them in resolving their account delinquency. Successful candidates are good listeners, problem solvers with attention to detail who enjoy customer interaction.
Advises Card Members of their account status.
Advises Card Member of available programs and payment arrangements based on account delinquency, over the credit limit amount and due date.
Complies with the Fair Debt Collection Practices Act (FDCPA), state and federal laws, and 1FBUSA's policies and procedures governing collection activities
Verifies and updates all Card Member contact information.
Records all transactions and arrangements on Card Member account.
Generates follow-up transactions when necessary.
Full-Time Work Schedule:
2 Fridays per month from 8-4:30 p.m. and 2 Fridays per month from 10-6:30 p.m.
2 Saturdays per month from 7-3:30 p.m.
Last day of every month from 7-5 p.m.
Positive customer relations skills
Effective verbal and listening skills
Focus on achieving successful account solutions
Effective reasoning, analysis and negotiating skills
Situational decision making and judgement skills
Proficiency in Microsoft Windows Operating Systems & Tools
Attention to detail and accuracy
High School Diploma or equivalent required
HR Contact Number: For questions contact HR at 605-242-6507
Location: 5929 S. Mogen Ave., Sioux Falls, SD
1st Financial Bank USA is an EO employer
1St Financial Bank