Collections Manager III - Credit Card Collections

JobID: 210505866

Category: Collections

JobSchedule: Full time

Posted Date: 2024-04-12T15:48:35+00:00

JobShift: Day

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Are you a passionate leader ready to join our Collections Group? We're seeking a dynamic team member who can swiftly adapt to change, maintain a positive attitude, and take responsibility for results. Our team delivers exceptional customer experiences, even in challenging situations, by offering alternative solutions and enhanced products for past due credit card accounts.

As a Collections Manager III within Credit Card Collections, you will lead a site of about 200 employees. You will drive performance, building a winning culture and lead important business initiatives for the firm. You will create lifelong engaged relationships with our customers by delivering superior service and quality with every customer interaction.

Job Responsibilities:

• Develop and lead a site of collections specialists, Team Leaders and Division Leaders

• Manage team performance, leading by example and coaching on key behaviors to motivate sustained results; this includes using performance management resources to proactively monitor, coach and develop employees, recognizing strong performers and managing those not meeting performance standards.

• Make informed business decisions using your independent judgement, skill set, experience, and subject matter expertise, in combination with documented policies and procedures, relationships with critical partners, expanded empowerments and increased authority levels, to enhance the performance of the department and business.

• Lead process improvement efforts across multiple sites to enhance business results and customers experience. Provide leadership to direct reports with emphasis on staff and skills development, while reinforcing organizational culture of managerial accountability and employee engagement

• Support and lead strategies to improve business results along with recommending and implementing enhancements to improve effectiveness and efficiency of services and systems

• Identify ways to support Diversity and Inclusion

Required qualifications, capabilities, and skills:

• 10 years leadership experience

• Previous financial experience

• Strong knowledge interpreting and analyzing data

• Experience leading large groups of at least 200 employees in a call center environment

• Ability to influence internal and external business partners

Preferred qualifications, capabilities, and skills:

• Collections experience preferred

• Advanced proficiency with computer functions strongly preferred

• Strong verbal and written communication skills

• Relationship management

• Bachelor's Degree